Alice Klose
Yukon,OK
Summary
Goal-oriented Medical Support Assistant well-versed in report preparation, patient scheduling and medical record maintenance. Proficient in MHS Genisis and CHCS. Organized individual with 5 years of experience handling clerical duties for practitioners by scheduling appointments, greeting patients and managing filing systems.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Oklahoma City, OK
09.2023 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
Medical Support Assistant
United States Air Force, USAF
Grand Forks AFB, ND
10.2019 - 09.2023
- We provide significant links between the patient and the attending physician, handles clerical duties for family practitioner, hospital or other medical facility, we use various forms in order to gather patient’s relevant information such as age, name and address, date of birth, possible allergies and medical history.
- Schedule clinical appointments and remind the physicians on important agendas, print and manage the daily appointment schedule, prepare all medical folders for the daily appointments, and assist the Doctors with whatever is needed to ensure the Veterans appointment is completed with no issues.
- Interviewed patients to verify and update clinical and demographic records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Ordered and prepared reagents and supplies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Oriented and trained new staff on proper procedures and policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Masters Level Certificate - Masters of Gerontology Certificate
University of Nebraska At Omaha
Omaha, NE06.2015
Bachelor of Arts - General Studies With Minor in Psychology
University of Nebraska At Omaha
Omaha, NE05.2015
Associate of Arts -
Boise State University
Boise, ID05.2011
Skills
- Microsoft Office products (Word, Excel, Outlook, PowerPoint)
- Proficient working knowledge of medical terminology
- Working knowledge of health care systems along with Army/Air Force medical regulations
- Proficient in the management of Health Information Portability and Accountability Act (HIPAA)
- Administrative
- Administrative support
- Air Force
- Clerical
- Consultation
- Data entry
- Forms
- Insurance
- Medical terminology
- Office Manager
- Operating systems
- Repairs
- Safety
- Scheduling
- Supervising
- Diagnostic equipment expertise
- Monitoring patient progress
- Medical office administration
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2023 - Current
Medical Support Assistant
United States Air Force, USAF
10.2019 - 09.2023
Masters Level Certificate - Masters of Gerontology Certificate
University of Nebraska At Omaha
Bachelor of Arts - General Studies With Minor in Psychology
University of Nebraska At Omaha
Associate of Arts -
Boise State University