KIMBERLY CONLEY
North Little Rock,AR
Summary
Respected and dedicated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization. Ability to manage multiple priorities, also a fast learner, outstanding, and driven to provide excellent support to professional team. Well-organized Unit Secretary with demonstrated knowledge of healthcare procedures and administrative operations in Healthcare Administrative environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Central Arkansas Veterans Healthcare System
03.2022 - Current
- Schedule appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled approximately 10-15 appointments daily for different clinical areas.
- Receive and process consults (Referrals) for Veterans to Receive care in the community.
- Request Records from different providers.
- Contact Veterans about Referrals and plans of care.
- Intake calls from Vendors about patient Plan of care.
- Send additional records that vendors may request.
- Entering confidential patient information and updated electronic records in database.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Assisting patients by answering questions and providing information regarding referrals.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Negotiated with suppliers, vendors and other representatives.
- Maintained complete documentation and records of all purchasing activities.
Teacher Assistant (Full Time) 40 Hrs Per Week
North Little Rock School District
12.2007 - 05.2020
- Completed all grading, create report cards and conduct parent conferences in a timely and manner.
- Participated in Professional Development sessions throughout employment.
- Worked collaboratively with a team of teachers to ensure that all students on the team’s caseload are successfully progressing through the program that parents have a central point of contact, and that tasks are distributed evenly amongst the team members.
- Supported students and parents with alternate strategies and provide additional assistance with daily assignments and projects.
- Maintained student records and data up-to-date, including cumulative files, online student and family information, attendance accounting, and logging all student and parent contact.
- Directed the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons, or units assigned.
- Adhered to all procedures, guidelines, and polices followed by regular teachers in line with recommended teaching procedure.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
Sorter (Part Time)30.00 Hours Per Week
Amazon Little Rock, AR
11.2018 - 05.2019
- Built and wrapped pallets, transported pallets with pallet jack.
- Sorted packages and pallets.
- Handled packages from envelopes to boxes ranging up to 49 pounds.
- Operated carts, dollies, hand trucks and other moving equipment to move quantities of merchandise.
- Used hand-held scanners to sort items into specific categories.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
Childcare Camp Assistant (Part Time )20.00 Hours
Little Rock Athletic Club
09.2015 - 08.2017
- Ensured all children in program are tracked according to the expectations.
- Created and posted child care schedules and lesson plans and ensure they are carried out consistently and that they are developmentally appropriate.
- Engaged children as individuals in a way that allows them to grow at their own abilities.
- Supported children in their social-emotional development using various approaches including Positive Behavior Supports and Conscious Discipline.
- Supported physical activity and nutrition education efforts by leading physical education activities, creating nutrition and healthy eating opportunities, and ensure time is allowed for children to be active during the program day.
- Revisited plans and adapted lesson plans, field trips, and activities to meet the needs of the group you are working with.
- Led groups of children safely through variety of camp activities.
- Demonstrated outdoor games and sports.
Front Desk Secretary (Part Time)30.00 Hours Weekly
Sherwood Urgent Care
01.2015 - 06.2015
- Created and implemented new organizational and recordkeeping processes for notes, records and Doctors Orders.
- Input data into eClinical Works database system for all applicable patients and conducted follow-up on all cases recorded within the designated time frame.
- Handled all incoming calls and scheduled patients appointments.
- Supported office operations, managed patient files, tracked records and handled internal and external communications.
- Maintained patient confidentiality while inputting data into system as well as discarded information into proper bins in regards to the Hippa Privacy law.
- Conducted patient intake interviews to collect medical information and insurance details.
- Updated patient financial information to promote accurate record keeping.
- Secured, organized and updated Patient financial documentation.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Processed payments and updated accounts to reflect balance changes.
- Checked patient insurance and collected pre-authorizations from providers.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Unit Secretary(Full Time)40.00 Hours Weekly
UAMS - University Of Arkansas For Medical Sciences
07.2004 - 06.2005
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Retrieved physicians' paperwork, including lab test requests.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Managed unit call reception and routed calls to correct department.
- Transcribed doctors' orders, including medication and lab test requests.
Education
Medical Records Technician -
Heritage College
Diploma - Medical Coding Electronic Records
Heritage College
Little Rock, AR06.2015
Diploma - Early Childhood Education
Arkansas State University
Jonesboro, AR05.2009
Skills
- Internet, Windows-based PC, intermediate to advanced skills and
- Understanding of and Microsoft Word, Excel, PowerPoint, Access and Outlook
- Ability to remain calm and rational in highly, stressful, volatile and visible situations
- Great ability of encouraging and maintaining coordination within a team
- Ability to problem solves and clarifies necessary steps of logic and reasoning in a
- Professional manner
- Demonstrate the ability to work with patients, families, physicians, mid-level providers,
- Peers, and administrative staff in a tactful and professional manner
- Remarkable analytical, problem-solving, and management skills
- Ability to generate rapport with a wide audience of people/cultures
- Ability to develop action plans to move those with substandard performance to the desired
- Level of performance
- Accounting
- Administrative
- Central point of
- Contact
- Conferences
- Direction
- Logic
- Management skills
- Access
- Excel
- Outlook
- PowerPoint
- Windows
- Microsoft Word
- Pallet jack
- Problem-solving
- Rapport
- Teaching
- Technician
- Classroom discipline
- Standardized testing
- Grading homework and tests
- Classroom support
- Setting up activities
- Special needs education
- Maintaining safe environments
- Behavior modification
Timeline
Advanced Medical Support Assistant
Central Arkansas Veterans Healthcare System
03.2022 - Current
Sorter (Part Time)30.00 Hours Per Week
Amazon Little Rock, AR
11.2018 - 05.2019
Childcare Camp Assistant (Part Time )20.00 Hours
Little Rock Athletic Club
09.2015 - 08.2017
Front Desk Secretary (Part Time)30.00 Hours Weekly
Sherwood Urgent Care
01.2015 - 06.2015
Teacher Assistant (Full Time) 40 Hrs Per Week
North Little Rock School District
12.2007 - 05.2020
Unit Secretary(Full Time)40.00 Hours Weekly
UAMS - University Of Arkansas For Medical Sciences
07.2004 - 06.2005
Medical Records Technician -
Heritage College
Diploma - Medical Coding Electronic Records
Heritage College
Diploma - Early Childhood Education
Arkansas State University