Carissa Hall

Salary; $55,562.00 USD Per Year

Hours Per Week:40

Series: 0679 AMSA

Pay Plan: GS- General Schedule

Grade: 6

Duties;

• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• As needed, assists the team to reinforce the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)
• Cross trained to schedule Physical Therapy Consults
• Coordinates with the patient care team to review clinic appointment availability for the Gastroenterology clinics
• Schedules new and established patient appointments
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Mailed patient appointment letters.

• Schedule Lab appointments for 7 outpatient locations
• Transcribe lab orders, add on labs to pre-existing blood work, fax lab results, correct lab errors

• Rooming patients for providers, collecting vital signs, collecting lab specimens, drawing blood for the lab when needed
• Scheduling appointments, placing orders for tests

• Inbound call center
• Provide customer service with pharmacy benefits and prescription order refills
• Send faxes to provider offices for refill requests or renewals

• Vitals
• Blood sugars
• Hourly rounding transfers
• Electronic computer charting

• Answered incoming and outgoing calls to schedule tests and IR procedures
• Called provider’s office and requested clarification of orders
• Send faxes to various provider offices for insurance information