Marina Araujo
Santa Maria,Texas
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2025 - Current
- Managed patient scheduling and appointments to optimize clinic workflow.
- Assisted healthcare providers with administrative tasks, ensuring efficient patient care delivery.
- Coordinated medical records retrieval for timely access by clinical staff.
- Maintained accurate electronic health records to support compliance and data integrity.
- Streamlined office procedures, improving operational efficiency within the clinic environment.
- Facilitated communication between patients and healthcare teams to enhance service quality.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2017 - 10.2025
- Provide advanced administrative support in a healthcare setting, managing patient appointments, coordinating schedules, and ensuring efficient front desk operations.
- Demonstrate proficiency in using electronic health records (EHR) systems to update patient information, schedule appointments, and maintain accurate records.
- Collaborate with healthcare professionals to facilitate seamless patient care and ensure a positive patient experience.
- Handle inquiries from veterans, families, and healthcare providers, providing clear and concise information.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Knowledge of Vista System, CPRS, Consult Tool Box, CTM, SPF 350 Phone System, HSRM, Outlook Email, Excel as part of daily duties in the Office of Community Care.
- Managed medical records, ensuring compliance with privacy regulations and maintaining confidentiality.
MEDICAL OFFICE SPECIALIST
PEDIATRICS PLUS
05.2011 - 11.2017
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Education
Certificate - Medical Billing And Coding
South Texas Vo-Tech Institute
Weslaco, TX09.2009
No Degree - General Studies
Texas State Technical College - Harlingen
Harlingen, TX12.2005
High School Diploma -
Santa Maria High School
Santa Maria, TX05.2002
Skills
- Patient Communication
- Patient Scheduling
- Medical Billing and Coding
- Recordkeeping Skills
- Patient Scheduling Abilities
- Medical Office Support
- Patient Care Coordination
- Patient Appointment Management
- Data Entry Proficiency
- Patient Records Maintenance
- Decision Making Abilities
- HIPAA Compliance Understanding
- Multitasking Capabilities
- Teamwork and Collaboration
- Medical Office Administration
- Medical Terminology Understanding
- Conversant in English and Spanish
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2025 - Current
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2017 - 10.2025
MEDICAL OFFICE SPECIALIST
PEDIATRICS PLUS
05.2011 - 11.2017
No Degree - General Studies
Texas State Technical College - Harlingen
High School Diploma -
Santa Maria High School
Certificate - Medical Billing And Coding
South Texas Vo-Tech Institute