Tia Davis
Fayetteville,NC
Summary
Dedicated Medical Support Assistant by ensuring a safe environment to deliver exceptional health care. Skilled with technical, clerical, and patient support. Strong interpersonal communication skills used effectively during daily patient and staff duties. Detailed understanding of medical sector and regularly exhibiting professionalism by managing and maintaining administrative professional duties and regularly performing office management, and daily management of patient profession. Enhances office operations by staying in top of patient and staff needs. Experience with electronic, acknowledging and insurance documentation.
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
07.2023 - Current
- Performed clerical duties, verified patient information and scheduled appointments.
- Greeted patients and assisted in scheduling follow-ups, screenings, scheduling and preparing patients for exams.
- Scheduled appointments and maintained professional liaison with physicians and nurses.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests.
- Responded to patient calls/office walk-ins to prescription refill requests.
- Coordinated patient appointments and managed scheduling for multiple providers, enhancing clinic efficiency.
- Assisted in maintaining medical records, ensuring accuracy and compliance with regulatory standards.
- Facilitated communication between patients and healthcare professionals, improving patient satisfaction and care continuity.
Order Picker
Amazon
05.2023 - Current
- Operated order picking equipment to efficiently gather items for shipment.
- Followed safety protocols to ensure a secure working environment at all times.
- Collaborated with team members to optimize workflow and minimize delays.
- Packaged products securely for distribution, ensuring product integrity.
- Maintained accurate inventory levels through regular stock checks and updates.
Substitute Teacher
East Baton Rouge
01.2022 - 05.2023
- Provided classroom instruction based on the teacher’s lesson plans.
- Maintained a safe and orderly classroom environment while adhering to a consistent level.
- Followed lesson plans and ensured students understood the material.
- Maintained classroom discipline and ensured students remained on task.
- Communicated with students and parents regarding classroom activities.
Online Grocery Associate
Walmart
02.2022 - 07.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods under control.
- Executed customer complaints consistently, as evidenced by highest feedback ratings, frequent repeat customers and consistently high tips.
- Shopped at customer’s chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on time to exact location specified.
- Scanned and itemized customer orders.
- Scanned items when filling orders then to update system stock information.
- Prep, Shipped, and Dispatched orders until customers were ready for pickup.
Warehouse Employee
UPS
01.2022 - 07.2022
- Lifted and relocated items to ensure proper storage.
- Used handheld scanners to track products, read items in storage and transport items to final destination.
- Ensured packages and pallets were in good condition and ready for transport.
- Maintained cleanliness and organization of warehouse equipment to ensure maximum productivity.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Sales Associate
Jimmy Jazz
05.2021 - 12.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed incoming telephone calls to provide accurate sales, product and service information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Maintained displays with signage and appealing displays to encourage customer sales and satisfaction.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of store promotions, exchange guidelines, product policies and security practices.
- Used sales techniques by explaining unique features and educating customers on proper application and usage.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members on cash register operation, stock procedures and customer services.
Education
Master of Science - Forensic Science
Southern University
New Orleans, LA05-2025
Bachelor of Science - Criminal Justice
Southern University
New Orleans, LA12-2023
High School Diploma -
Zachary High School
Zachary, LA05-2018
Skills
- Patient Records Maintenance
- Patient Scheduling
- Patient Care Coordination
- Dental Office
- Patient Communication
- Insurance Verification
- Patient Flow Management
- Customer Service
- Understanding of medical laws
- Coping Problem Solving
- Patient Management
- Utilization medical assistance tools
- Medical Management
- Patient Assessment
- Appointment coordination
- Patient scheduling
- Medical record management
- Regulatory compliance
- Communication skills
Languages
English
Full Professional
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
07.2023 - Current
Order Picker
Amazon
05.2023 - Current
Online Grocery Associate
Walmart
02.2022 - 07.2022
Substitute Teacher
East Baton Rouge
01.2022 - 05.2023
Warehouse Employee
UPS
01.2022 - 07.2022
Sales Associate
Jimmy Jazz
05.2021 - 12.2021
Master of Science - Forensic Science
Southern University
Bachelor of Science - Criminal Justice
Southern University
High School Diploma -
Zachary High School