LATIKA CRUZ
Lorain,Ohio
Summary
Motivated and enthusiastic individual seeking a position that will provide growth and development opportunities utilizing my experience and education. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Advanced Medical Support Assistant
VA
01.2023 - Current
- Provide administrative support to all areas with community-based outpatient services
- Responsible for scheduling, running and posting reports
- Coordinate, direct and ensure inconsistencies on reports are corrected and deadlines for completion are met
- Controls the scheduling of the facility director's calendar
- Solve various problems and complaints.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Surgery Scheduling Coordinator
Cleveland Clinic
01.2022 - 01.2022
- Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data
- Identifies patients in need of financial counseling to ensure appropriate payment of services
- Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action
- Enter all updates, corrections, and changes to scheduled procedures/surgeries
- Maintains provider schedules for designated unit, coordinates multiple physician schedule, maintains familiarity with all appropriate scheduling functions
- Other duties as assigned.
Patient Service Specialist
Cleveland Clinic - Float
01.2020 - 01.2022
- Assigned as a floater in radiology, surgery center, and pediatrics
- Assist patients with checking in and out at different facilities or offices
- Validate patients' insurance for eligibility purposes
- Schedule appointments and follow-up visits
- Provide patient documents upon request
- Supported patients who needed assistance navigating mychart portal
- Complete data entry and data management tasks
- Run daily report for patients who have radiology services complete, as well as other administrative duties.
Patient Service Specialist III
Cleveland Clinic - Call Center
01.2013 - 01.2020
- Administered patient intake and process registration to support practice operations
- Obtained and updated demographic data, schedule and cancel patient appointments
- Answered and screened incoming telephone calls, take accurate and thorough messages
- Responded to patient questions, concerns, and courteously refer to the appropriate individual.
Senior Customer Service Agent
AmeriGas Propane
01.2007 - 01.2012
- Worked with 28 sales professionals covering 4 states (Ohio, Michigan, Kentucky, and Minnesota), responsible for more than 3,800 individual and corporate accounts
- Supported sales representatives in opening new accounts and upgrading existing services
- Quickly and effectively solved customer challenges
- Maintained quality control/satisfaction records, sought ways to improve customer service
- Responsible for customer communication including status, rate quotes, terms, and issue resolution.
Education
Associate of Arts - Business Management
Lorain County Community College
Elyria, OH01.2022
Lorain County Community College
Elyria, OH01.2022
Lorain County Community College
Elyria, OH01.2022
Associate of Applied Business - Micro Computer Applications
Ohio Business College
Lorain, OH01.2003
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Medical billing experience
- Appointment Scheduling Expertise
- Medical terminology understanding
- Patient Scheduling
- Continuous learning mindset
- Professionalism and Ethics
- Data entry proficiency
- Medical Office Procedures
- Medical record assessment
- Patient Records Maintenance
- Medical office support
- Patient appointment management
- Customer Service
- Reliable team player
- Direct Patient Care
- HIPAA Compliance
- Electronic Health Records
- Maintaining confidentiality
- Compassionate
- Clinical Documentation
- Adaptable
- Patient Assessments
- Electronic Medical Records
- Data Entry
- Insurance Verification
- Medical Terminology
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Appointment Setting
Certification
Notary Public in the County of Lorain, OH, November 2021
Timeline
Advanced Medical Support Assistant
VA
01.2023 - Current
Surgery Scheduling Coordinator
Cleveland Clinic
01.2022 - 01.2022
Patient Service Specialist
Cleveland Clinic - Float
01.2020 - 01.2022
Patient Service Specialist III
Cleveland Clinic - Call Center
01.2013 - 01.2020
Senior Customer Service Agent
AmeriGas Propane
01.2007 - 01.2012
Associate of Arts - Business Management
Lorain County Community College
Lorain County Community College
Lorain County Community College
Associate of Applied Business - Micro Computer Applications
Ohio Business College
Technologicalproficiencies
- Virtual Care Manager (VCM)
- VetLink
- Computerized Patient Records system (CPRS)
- Microsoft Office Software
- Graphical User Interface (GUI)
- Scheduling System
- Scanning
- Consult Tracking Management (CTM)
- SharePoint
- Beneficial Travel (Bene Travel)
- VHIC Cards (ID Cards)
- ICB Web
- ROI’S
References
References provided upon request
References
References provided upon request