Raleigh Jones
Department of Veteran Affairs
Tampa,FL
27
years of professional experience
Advanced Medical Support Assistant experienced in patient scheduling and care coordination. Enhanced office procedures and ensured data accuracy in electronic health records through resourceful problem-solving and effective communication. Committed to streamlining processes to improve patient intake and optimize overall care coordination.
Work History
Advanced Medical Support Assistant
20 Years- Managed electronic health records, ensuring data accuracy and compliance with regulations.
- Facilitated patient scheduling and care coordination across multiple departments.
- Provided comprehensive administrative support to healthcare providers and veterans.
- Streamlined office procedures to enhance efficiency in patient intake processes.
- Mailed patient appointment letters.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Trained new staff on best practices for medical support operations and systems usage.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Scheduled appointments for patients
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
Customer Service Representative
1 Year 9 Months- Managed escalated issues, providing effective solutions to enhance customer satisfaction.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Streamlined processes to improve call handling efficiency and reduce average response times.
- Trained new team members on company policies, procedures, and best practices for customer engagement.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Automated Logistical Specialist (92A)
4 Years- Coordinated logistics operations for transportation and distribution of military supplies.
- Supervised team members during logistical missions, ensuring adherence to protocols.
- Managed inventory control procedures to optimize supply chain efficiency.
- Developed training programs for new automated logistical systems and processes.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit's fleet, ensuring optimal functionality throughout deployment periods.
- Maintained accurate records of team attendance and documented disciplinary actions.
Education
High School Diploma
Skills
Conflict resolution
Proficient in patient scheduling
Organizational development
Data entry proficiency
Conflict resolution techniques
Electronic health records management
Healthcare resource management
Professional ethics
Continuous learning
Continuous learning mindset
Data entry proficiency
Stress management
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
08.2006 - CurrentRead More
Customer Service Representative
Macys Call Center
10.2004 - 07.2006Read More
Automated Logistical Specialist (92A)
United States Army
09.1999 - 09.2003Read More
Hillsborough Community College
High School Diploma
Read More