Amanda Denoyer
Ypsilanti,MI
Summary
Dedicated and supportive to veterans, their families, and my colleagues. Multitasking with concerns from various levels, including managers, supervisors, and coworkers, within the Call Center staff and throughout the facility. Providing the highest level of support to solve problems and attend to the concerns of others to ensure the process is complete. Flexible, hardworking, and driven to succeed. Understanding of mission statement of the VA Healthcare System and am familiar with the policies and regulations to accommodate and maintain the healthcare for our veterans.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
VA Dayton Healthcare System
Dayton , OH
2022.01 - Current
- Spearheaded efforts to cancel and reschedule mental health appointments during pandemic to various virtual modalities
- Provide briefing, orientations, staff development, and training as needed
- Work directly with clinic grids to open and close appointment slots
- Initiate and evaluates new processes
- Observe and manage data to ensure metrics are met
- Ensure compliance with local SOPs and policies
- Identify problems and provide resolutions to our patients, staff, and employees.
Advanced Medical Support Assistant
VA Ann Arbor Healthcare
Ann Arbor , MI
2018.05 - Current
- Orientate medical staff to basic administrative policies and procedures
- Provide administrative support to clinical, allied health and other administrative personnel
- Facilitate training of MSA’s and keeps MSA’s up to date with new policies and procedures
- Mediator between MSA’s and supervisors
- Obtain ROI for outside records
- Coordinates patients' schedules and clinic flow
- Contact patients to schedule F/U appointments
- Use computer programs (e.g., Veterans Health Information Systems and Technology Architecture (Vista) packages and Computerized Patient Record System (CPRS), Microsoft word and excel
Nursing Assistant
VA Ann Arbor Healthcare system
Ann Arbor , MI
2013.10 - 2018.05
- Establish therapeutic rapport with patients
- Reports and intervenes in potential/actual medical or psychiatric emergencies
- Accurate documentation
- Obtain and document vital signs
- Obtain 10-lead EKG
- Collect, label, and send laboratory specimens
- Perform blood glucose testing and ensure accurate documentation
- Report to nurses when levels are out of range.
Education
Washtenaw Community College
Ypsilanti, MI01.2024
Phlebotomy Career Training
Ypsilanti, MI2013-01
American Red Cross
Ann Arbor, MI2012-01
Certified Nursing Assistant
Washtenaw Community College
Ypsilanti, MI2007-01
Skills
- Conflict Resolution Techniques
- Patient Communication
- Patient-Focused Care
- Electrocardiography (EKG)
- Proper Sterilization Techniques
- Clinical Documentation
- Understands Medical Procedures
- Vital Sign Monitoring
- Direct Patient Care
- EKG Set up and Monitoring
- Conflict Resolution Abilities
- Patient Management
- Understanding of Privacy Regulations
- Patient Care Coordination
- HIPAA Compliance
Community Leadership
- Den Leader Pack 293, Esterbrook
- Parent Member, Parent Coalition, Washtenaw County Success By Six
- Member, PTO, East Arbor
Timeline
Advanced Medical Support Assistant
VA Dayton Healthcare System
2022.01 - Current
Advanced Medical Support Assistant
VA Ann Arbor Healthcare
2018.05 - Current
Nursing Assistant
VA Ann Arbor Healthcare system
2013.10 - 2018.05
Washtenaw Community College
Phlebotomy Career Training
American Red Cross
Certified Nursing Assistant
Washtenaw Community College
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