Sandra Matthews
Sandy Springs,GA
Summary
Observant advanced medical support assistant with several years of experience working as a professional. Sound knowledge of medical terminology and medical procedures. Excellent recordkeeping and customer service abilities. Computer-proficient advanced medical support assistant with sound knowledge of medical technologies. Ambitious and determined to work a flexible schedule. Experienced performing basic laboratory tests. Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management. Considerate advanced medical support assistant with specialties in and family medical practices. Keeping the appointment schedules for several separate offices. Recognized for collaborating with various insurance companies to ensure smooth claims transitions. Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Atlanta, GA
01.2009 - Current
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Ensured that all necessary forms were completed correctly prior to patient discharge.
- Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
- Showing the utmost respect for my fellow veterans.
- Excel and Microsoft.
- Working in a fast-paced environment, including the following clinics: Ears, Nose, and Throat (ENT), Gynecology, Hand, Plastic, Neuro-Surgery, Orthopedics, Ortho-Spine, Thoratic, Vascular, Podiatry, Outpatient Surgery.
Education
Certificate - 42 Alpha
The Adjutant General School
08.2014
Bachelor of Science - Criminal Justice
South University
06.2013
Certificate - 42 Lima
The Solider Support Institute
06.2013
Skills
- Computerized order entry
- HIPAA compliance
- Laboratory test ordering
- Patient discharge processing
- Medical terminology
- Patient scheduling
- Office administration
- Data entry
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Patient scheduling abilities
- Communication skills
- Patient appointment management
- Electronic health records management
- Medical terminology proficiency
- Resourcefulness and initiative
- Medical record assessment
- Continuous learning mindset
- Organizational growth
- Patient records maintenance
- Strong communication
- Medical office procedures
- Medical office support
- Proficient in patient scheduling
- Conflict resolution techniques
- Stress management techniques
- Appointment scheduling expertise
- Professionalism and ethics
- Patient care coordination
- Patient communication
- Team management and supervision
- Insurance authorizations
- Calm and level-headed under duress
- Patient assessments
- Check-in coordination
- Appointment setting
- Clinical operations
- Clinical documentation
- Patient relations
- Appointment reminders
References
References available upon request.
Activities
- Over 1000 hours of TMS Classes
- Medical Support Classes
- HIPAA Guidelines
- Leadership Guidelines
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2009 - Current
Certificate - 42 Alpha
The Adjutant General School
Bachelor of Science - Criminal Justice
South University
Certificate - 42 Lima
The Solider Support Institute
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