Marina Araujo
Santa Maria,Texas
Summary
Dedicated and experienced Advanced Medical Support Assistant seeking a challenging position within the Department of Veterans Affairs to contribute exceptional administrative and healthcare support skills in delivering high-quality care to veterans.
Overview
22
22
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2017 - Current
- Provide advanced administrative support in a healthcare setting, managing patient appointments, coordinating schedules, and ensuring efficient front desk operations.
- Demonstrate proficiency in using electronic health records (EHR) systems to update patient information, schedule appointments, and maintain accurate records.
- Collaborate with healthcare professionals to facilitate seamless patient care and ensure a positive patient experience.
- Handle inquiries from veterans, families, and healthcare providers, providing clear and concise information.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Knowledge of Vista System, CPRS, Consult Tool Box, CTM, SPF 350 Phone System, HSRM, Outlook Email, Excel as part of daily duties in the Office of Community Care.
- Managed medical records, ensuring compliance with privacy regulations and maintaining confidentiality.
MEDICAL OFFICE SPECIALIST
PEDIATRICS PLUS
05.2011 - 11.2017
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Cashier
Cinemark Theaters
05.2002 - 09.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
Certificate - Medical Billing And Coding
South Texas Vo-Tech Institute
Weslaco, TX09.2009
No Degree - General Studies
Texas State Technical College - Harlingen
Harlingen, TX12.2005
High School Diploma -
Santa Maria High School
Santa Maria, TX05.2002
Skills
- Patient Communication
- Patient Scheduling
- Medical Billing and Coding
- Recordkeeping Skills
- Patient Scheduling Abilities
- Medical Office Support
- Patient Care Coordination
- Patient Appointment Management
- Data Entry Proficiency
- Patient Records Maintenance
- Decision Making Abilities
- HIPAA Compliance Understanding
- Multitasking Capabilities
- Teamwork and Collaboration
- Medical Office Administration
- Medical Terminology Understanding
- Conversant in English and Spanish
Custom
References upon Request
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
11.2017 - Current
MEDICAL OFFICE SPECIALIST
PEDIATRICS PLUS
05.2011 - 11.2017
Cashier
Cinemark Theaters
05.2002 - 09.2009
Certificate - Medical Billing And Coding
South Texas Vo-Tech Institute
No Degree - General Studies
Texas State Technical College - Harlingen
High School Diploma -
Santa Maria High School