Patrice Smith
Montgomery,AL
Summary
Dedicated Administrative Assistant with excellent experience in the industry. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of clerical duties. Well-defined communication, technical and analytical aptitudes. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring Administrative Assistant background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
02.2022 - Current
- Scheduling medical appointments in a clinical setting
- Participates in team huddles and team meetings to manage and plan patient care.
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., lab work).
- Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.
- Providing customer service and identifying patient concerns to ensure satisfactory resolution
- Entering, modifying, retrieving sensitive information into or from electronic health records, scheduling systems, and/or reports
Phlebotomy Service Technician
Laboratory Corporations of America
08.2016 - 02.2022
- Obtain blood samples from patients of all ages
- Insurance verification and accept co-pays, deductibles, & coinsurance
- Manage online scheduling appointments and clerical duties
- Work with little supervision independently in remote office
- Work with ICD 10 & CPT codes
Phlebotomist
Baptist Medical Center East
08.2015 - 07.2016
- Draw all Labs, STAT, Timed, & Routine lab draws from inpatients to outpatients
- Use of tube systems to send lab draws to lab department
- Work closely with all medical staff
- Use electronic devices & double verification to accurately identify patients
Phlebotomy Technician
Atmore Community Hospital
05.2006 - 07.2015
- Register patient in computer system
- Order correct test from Physician requisition
- Obtain lab draw
- Fax results to specified Physician
- Perform all clerical duties
Education
Associate in Science (AS) - Healthcare Management
Ultimate Medical Academy-Clearwater
Clearwater, FL03.2022
Certificate - Phlebotomy
Pensacola State College
Pensacola, FL05.2010
General Education Development - General Studies
Reid State Technical College
Evergreen, AL01.2006
Skills
- EMR Systems (15 years)
- Insurance verification (10 years)
- Medical terminology and CPT Coding (10 years
- Computer and Medical Record skills
- Microsoft Excel, Word, Powerpoint, and Outlook (10 years)
- Administrative office experience (10 years)
- Front Desk Medical Receptionist
- Appointment Scheduling Expertise
- Healthcare Management (2 years)
- Customer service (10 years)
- Recordkeeping skills
- Time Management and Work Prioritization
- Excellent verbal communication skills
- Typing skills of 45 WPM
- Computer and Clerical Skills
- Attention to detail and Problem-Solving Skills
- Excellent and Effective Communication
- Adaptability and Flexibility
- Relationship and Team Building
- Problem-solving and multi-tasking ability
- HIPAA Compliance Understanding
Certification
- BLS for Healthcare Providers, AHA, 08/01/21, 08/01/23
- CPR Certification
- Certified Phlebotomy Technician
- BLS Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
02.2022 - Current
Phlebotomy Service Technician
Laboratory Corporations of America
08.2016 - 02.2022
Phlebotomist
Baptist Medical Center East
08.2015 - 07.2016
Phlebotomy Technician
Atmore Community Hospital
05.2006 - 07.2015
Associate in Science (AS) - Healthcare Management
Ultimate Medical Academy-Clearwater
Certificate - Phlebotomy
Pensacola State College
General Education Development - General Studies
Reid State Technical College
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