KRISTINA ARCOS
North Las Vegas,NV
Summary
Dedicated administrative and healthcare operations professional with extensive experience in customer service, medical support, and clinical research coordination. Proven success in training new staff, managing complex workflows, and enhancing patient access through effective consultation and scheduling strategies.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA) – Mental Health
U.S. Department of Veterans Affairs
Las Vegas, NV
07.2023 - Current
- Coordinated mental health and clinical appointments through check-in, check-out, consult scheduling, call-center scheduling, and return-to-clinic workflows, ensuring compliance with access and scheduling requirements.
- Review scheduling requests and consult information, identify missing or conflicting details, and communicate with Veterans, providers, and clinical teams to support accurate and timely care coordination.
- Use CPRS, CTM, Virtual Care Manager, VSE, Cisco, and related systems to document contacts, manage appointments, route requests, and maintain continuity across administrative workflows.
- Supported daily operational needs across multiple departments by shifting priorities and assignments to maintain service coverage and address workflow barriers.
- Trained and supported new employees at C-Box for primary care by demonstrating procedures, answering questions, reinforcing customer service standards, and enhancing staff system proficiency.
- Process leave-change requests and other administrative actions while maintaining confidentiality and accuracy; de-escalate concerns and route complex issues appropriately.
- Series/Grade: GS6-STEP 5
Clinical Research Coordinator II / Lead Coordinator
CCT Research
Las Vegas, NV
11.2021 - 05.2023
- Coordinated multiple concurrent clinical studies involving over 200 to 1,000 subjects, organizing schedules, documentation, staff activities, supplies, and protocol-driven deadlines.
- Reviewed protocols and study requirements, trained providers and site staff, prepared for monitor visits and audits, and addressed documentation or process gaps to support regulatory compliance.
- Managed investigational medication accountability and related records; performed blood draws and other authorized clinical procedures in compliance with protocol and safety requirements to ensure participant safety.
- Recruited and screened potential participants, maintained timely subject communication, and tracked required visits and follow-up activities throughout the study lifecycle.
- Scheduled participant appointments, sponsor and monitor meetings, and study start-up activities; coordinated calendars and communications to streamline operations among patients, providers, staff, and external partners.
- Procured clinical supplies and patient materials for research studies, monitored inventory, and facilitated staff engagement while prioritizing competing demands.
- Supported patient visits and research activities, entered information into electronic systems, verified documentation, and coordinated with clinical and research staff.
- Managed front-desk operations, patient reception, telephone coverage, appointment support, records, and daily administrative tasks for a clinical research site.
- Processed patient payments and maintained accurate records in an organized, confidential, customer-focused environment.
Education
M.D. - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2028
Bachelor’s Degree - Healthcare Administration and Medical Management
Southern New Hampshire University
06-2026
Medical Assistant Diploma -
Northwest Career College
01-2013
High School Diploma -
Sunset High School
01-2002
Skills
- Clinical workflow management
- Care coordination
- Patient intake management
- Patient scheduling
- Consult coordination
- EHR management
- Appointment scheduling
- Appointment management
- Clinical research support
- Customer service
- Federal system management
- Systems: CPRS, CTM, Virtual Care Manager, VSE, Cisco, electronic data capture, and Microsoft Office
- HIPAA compliance
- HIPAA compliance
- Vital signs and examinations
- Customer service
- Leadership assistance
- Data entry skills
- Patient communication
- Office administration
- Clinical support
- Medical terminology
- Clinical support
Personal Information
Title: Administrative Specialist | Program Support | Lead / Supervisory Candidate | GS-7–GS-9
Timeline
Advanced Medical Support Assistant (AMSA) – Mental Health
U.S. Department of Veterans Affairs
07.2023 - Current
Clinical Research Coordinator II / Lead Coordinator
CCT Research
11.2021 - 05.2023
M.D. - Business Administration And Management
Southern New Hampshire University
Bachelor’s Degree - Healthcare Administration and Medical Management
Southern New Hampshire University
Medical Assistant Diploma -
Northwest Career College
High School Diploma -
Sunset High School