Krystle Rutledge,MPH,CPhT
Atlanta,GA
Summary
Dynamic Master of Public Health professional with extensive expertise in clinical research and patient-centered care; adept at enhancing site maintenance, ensuring regulatory compliance, and managing data effectively. Contributing to the Department of Veterans Affairs by delivering compassionate coordination of services, meticulous documentation, and fostering seamless communication among care teams. Certified pharmacy technician with over 12 years of diverse experience across inpatient, retail, and long-term care settings, bringing a comprehensive understanding of healthcare operations and patient needs. Committed to improving health outcomes through strategic collaboration and innovative solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advanced Mental Health Medical Support Assistant
Department of Veteran Affairs
01.2024 - Current
- Executed patient scheduling and rescheduling processes for mental health services, utilizing Vista GUI, CPRS, and Foundations applications to enhance operational efficiency.
- Executed transfer procedures for veterans in crisis to the crisis line, meticulously documenting each case for future reference.
- Directed veteran transfers to nurse line in response to adverse drug events involving mental health medications, maintaining precise records for continuity of care.
- Oversaw collection of patient medical information. Maintained accurate documentation within appropriate systems. Facilitated timely communication to relevant teams as necessary.
- Conducted thorough demographic checks for each call, facilitating electronic health record updates that decreased errors by 40%.
- Streamlined call prioritization and decision-making processes based on caller needs.
- Facilitated secure and encrypted message transmission utilizing CPRS and Microsoft Outlook on behalf of veterans.
- Coordinated weekly patient scheduling for 200+ individuals to streamline clinic operations.
- Collaborated in mental health assessments, focusing on thorough data collection and documentation.
- Facilitated collaboration among healthcare teams to enhance a cohesive care environment.
- Conducted workshops on mental health resources to empower patients.
- Implemented and monitored HIPAA protocols to uphold confidentiality and ensure compliance in all operations.
- Assisted healthcare providers with patient scheduling and appointment management.
In House Clinical Research Associate
Fortrea
10.2022 - 01.2024
- Collect, track and perform a quality review of all essential & investigator documents required for effective and compliant study site activation and maintenance.
- Ensure that all assigned maintenance and Start-up activities are on track and in accordance with client expectations, ICH/GCP, SOPs, budget, quality and applicable laws and guidelines.
- Serve as primary contact for investigative sites and ensure documents required are collected in a timely manner.
- Liaised with Study Start-up and assumed maintenance activities after Site Activation; maintenance responsibilities included: revision of FDA form 1572, medical license expiration, CV (if applicable), Laboratory Certificate expiration, Protocol Signature Page collection, Investigators Brochure acknowledgment of receipt, Institutional Review Board submission/Approval for Annual Renewals and PI Changes.
- Proactively worked with sites and project teams to ensure maintenance activities (including Amendments, revised documents, etc.) were completed for assigned sites as applicable in region.
- Uploaded all required documents into TMF and CTMS.
Start-up Associate
Covance Inc
07.2022 - 10.2022
- Collect, track and perform a quality review of all essential & investigator documents required for effective and compliant study site activation and maintenance.
- Ensure that all assigned maintenance and Start-up activities are on track and in accordance with client expectations, ICH/GCP, SOPs, budget, quality and applicable laws and guidelines.
- Serve as primary contact for investigative sites and ensure documents required are collected in a timely manner.
- Liaised with Study Start-up and assumed maintenance activities after Site Activation; maintenance responsibilities included: revision of FDA form 1572, medical license expiration, CV (if applicable), Laboratory Certificate expiration, Protocol Signature Page collection, Investigators Brochure acknowledgment of receipt, Institutional Review Board submission/Approval for Annual Renewals and PI Changes.
- Proactively worked with sites and project teams to ensure maintenance activities (including Amendments, revised documents, etc.) were completed for assigned sites as applicable in region.
- Uploaded all required documents into TMF and CTMS.
Start-up Associate
Actalent for LabCorp
12.2021 - 07.2022
- Collect, track and perform a quality review of all essential & investigator documents required for effective and compliant study site activation and maintenance.
- Ensure that all assigned maintenance and Start-up activities are on track and in accordance with client expectations, ICH/GCP, SOPs, budget, quality and applicable laws and guidelines.
- Serve as primary contact for investigative sites and ensure documents required are collected in a timely manner.
- Liaised with Study Start-up and assumed maintenance activities after Site Activation; maintenance responsibilities included: revision of FDA form 1572, medical license expiration, CV (if applicable), Laboratory Certificate expiration, Protocol Signature Page collection, Investigators Brochure acknowledgment of receipt, Institutional Review Board submission/Approval for Annual Renewals and PI Changes.
- Proactively worked with sites and project teams to ensure maintenance activities (including Amendments, revised documents, etc.) were completed for assigned sites as applicable in region.
- Uploaded all required documents into TMF and CTMS.
Senior Care Manager
Allcare Plus Pharmacy
12.2020 - 12.2021
- Responsible for single point of contact communication with providers in a designated geographical area.
- Contact insurance companies to perform appropriate benefit investigation(s) and coverage eligibility for client product only – medical benefit 90%, pharmacy benefit 10%.
- If applicable, assist with the prior authorizations with specific attention to detail and accuracy with provided information. Eligibility authorization and enrollment into Patient Assistance Program(s).
- Use Salesforce to enter Benefit Investigation data efficiently.
Neiss Data Abstractor
Grady Health System
12.2016 - 07.2020
- Responsible for extracting patient information from ED visits involving injuries associated with consumer products coding this data independently according to Consumer Product Safety Commission (CPSC) protocols.
- Ensure over 90% capture rate of qualified injury and trauma cases from over 450 emergency room charts daily.
- Transmit Drug Adverse Event data to Center for Disease Control.
Senior Certified Pharmacy Technician
Dekalb Medical Center
05.2015 - 08.2017
- Reviewed and processed daily McKesson orders, systematically extracting and discarding out-of-date medications.
- Oversaw medication retrieval for Pyxis refills on all levels. Managed daily returns of empty bins from Pyxis. Monitored and documented temperatures for pharmacy and floor refrigeration units.
- Oversaw daily completion of IV batches and prepackaging of oral medications. Managed inventory restocking processes to ensure operational efficiency. Coordinated response efforts during urgent restock situations.
- Managed incoming phone calls, providing timely responses to inquiries from nurses and healthcare providers.
- Oversaw compliance with drug storage procedures, maintaining accurate registries and records for controlled substances.
- Calculated precise dosages, filled prescriptions, and prepared labels with unwavering accuracy.
Lead Data Entry Pharmacy Technician
Moyes Long Term Care Pharmacy
03.2014 - 05.2015
- Managed multi-line phone systems to ensure efficient communication flow.
- Streamlined patient intake process by coordinating with families to ensure timely completion of documentation, enhancing data entry accuracy across Medicine on Time, RX30, and DocuTrak. Led efforts to optimize prescription management by integrating and overseeing data entry into key systems: Medicine on Time, RX30, and DocuTrak.
- Facilitated communication with doctors and hospice centers to secure medication refills and obtain prior authorization approvals.
- Oversaw medication coverage for hospice patients across multiple facilities. Administered billing processes for 28-day cycles in a network of 15+ homes.
- Reviewed and documented medication administration records monthly for all homes, ensuring accuracy and completeness.
- Validated patient records and billing details to ensure accuracy and resolve billing issues stemming from system errors.
Lead Certified Pharmacy Technician
Publix Pharmacy
01.2008 - 03.2014
- Managed procurement of pharmacy supplies to ensure operational efficiency.
- Updated patient information in databases accurately and efficiently. Inputted prescription data into electronic systems to maintain current records. Entered insurance information to facilitate patient billing processes.
- Managed pharmacy medication inventory to maintain streamlined operations and minimize overhead costs.
- Oversaw the verification and fulfillment of more than 500 daily prescriptions in a high-volume retail pharmacy environment. Generated accurate prescription labels while ensuring patient and medication information was correct.
- Mentored and trained new pharmacy technicians to enhance operational efficiency.
- Managed pharmacy technician schedules to enhance operational efficiency and service delivery.
- Managed pharmacy operations to ensure high standards of accuracy, efficiency, and service quality.
- Addressed customer inquiries to enhance service experience by assisting with order placement, system navigation, and item location.
Education
Bachelor of Science - Health Information Management
Mercer University
Post Bachelor Certification - Epidemiology
Chamberlain University
Master of Public Health -
Chamberlain University
Skills
- Clinical Trial Maintenance
- Regulatory Compliance
- Patient Scheduling and Coordination
- Microsoft Office Suite
- Cross Functional Team Collaboration
- Remote and Independent Work Proficiency
- Prescription verification
- Medication dispensing
- Pharmacy software proficiency
- HIPAA compliance
- Medical record assessment
- Detail-oriented
Certification
- CPhT - Certified Pharmacy Technician
LANGUAGES
English
Timeline
Advanced Mental Health Medical Support Assistant
Department of Veteran Affairs
01.2024 - Current
In House Clinical Research Associate
Fortrea
10.2022 - 01.2024
Start-up Associate
Covance Inc
07.2022 - 10.2022
Start-up Associate
Actalent for LabCorp
12.2021 - 07.2022
Senior Care Manager
Allcare Plus Pharmacy
12.2020 - 12.2021
Neiss Data Abstractor
Grady Health System
12.2016 - 07.2020
Senior Certified Pharmacy Technician
Dekalb Medical Center
05.2015 - 08.2017
Lead Data Entry Pharmacy Technician
Moyes Long Term Care Pharmacy
03.2014 - 05.2015
Lead Certified Pharmacy Technician
Publix Pharmacy
01.2008 - 03.2014
Bachelor of Science - Health Information Management
Mercer University
Post Bachelor Certification - Epidemiology
Chamberlain University
Master of Public Health -
Chamberlain University