Krystle Rutledge,MPH
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
18
18
years of professional experience
Work History
Advanced Mental Health Medical Support Scheduler
Department of Veteran Affairs
01.2024 - Current
- 40 hours:Full time:GS-6:57,418 annually
- Executed patient scheduling and rescheduling processes for mental health services, utilizing Vista GUI, CPRS, and Foundations applications to enhance operational efficiency.
- Executed transfer procedures for veterans in crisis to crisis line, documenting all relevant details to ensure continuity of care.
- Coordinated timely transfers of veterans to nurse line upon identification of adverse drug events involving mental health medications.
- Achieved accurate documentation of patient medical information, facilitating effective communication with healthcare teams. Improved information flow, contributing to enhanced patient outcomes and team efficiency.
- Verified patient demographics for each call received to support accurate electronic health record updates.
- Prioritized incoming calls and made informed decisions to address caller needs.
- Managed the process of dispatching secured and encrypted messages via CPRS and Microsoft Outlook, prioritizing veteran privacy and security.
- Implemented scheduling strategies for 200+ patients each week, improving overall clinic workflow.
- Collaborated in mental health assessments, maintaining high standards of data integrity and reliability.
- Promoted teamwork within healthcare teams to ensure a unified approach to patient care.
- Implemented and monitored HIPAA protocols to safeguard sensitive information and uphold compliance.
In House Clinical Research Associate
Fortrea
10.2022 - 01.2024
- 40 hours:Full Time:69,750 annually
- Conducted thorough quality assessments and documentation management to support compliant activation and ongoing maintenance of study sites.
- Managed and monitored all assigned maintenance and start-up tasks to uphold budgetary constraints, quality standards, and legal guidelines.
- Coordinated document collection processes with investigative sites, maintaining adherence to timelines and compliance standards.
- Coordinated maintenance responsibilities, including revision of FDA Form 1572, medical license expiration, and collection of protocol signature pages to ensure compliance.
- Managed proactive engagement with sites and project teams to guarantee that all maintenance activities, such as document amendments, were executed for assigned sites as required in the region.
- Managed document uploads into TMF and CTMS to streamline data accessibility and support operational efficiency.
Start-up Associate
Covance Inc
07.2022 - 10.2022
- 40 hours:Full Time:65,750 annually
- Conducted thorough quality assessments and documentation management to support compliant activation and ongoing maintenance of study sites.
- Managed and monitored all assigned maintenance and start-up tasks to uphold budgetary constraints, quality standards, and legal guidelines.
- Coordinated document collection processes with investigative sites, maintaining adherence to timelines and compliance standards.
- Coordinated maintenance responsibilities, including revision of FDA Form 1572, medical license expiration, and collection of protocol signature pages to ensure compliance.
- Managed proactive engagement with sites and project teams to guarantee that all maintenance activities, such as document amendments, were executed for assigned sites as required in the region.
- Managed document uploads into TMF and CTMS to streamline data accessibility and support operational efficiency.
Start-up Associate
Actalent for LabCorp
12.2021 - 07.2022
- 40 hours:Full Time:60,750 annually
- Conducted thorough quality assessments and documentation management to support compliant activation and ongoing maintenance of study sites.
- Managed and monitored all assigned maintenance and start-up tasks to uphold budgetary constraints, quality standards, and legal guidelines.
- Coordinated document collection processes with investigative sites, maintaining adherence to timelines and compliance standards.
- Coordinated maintenance responsibilities, including revision of FDA Form 1572, medical license expiration, and collection of protocol signature pages to ensure compliance.
- Managed proactive engagement with sites and project teams to guarantee that all maintenance activities, such as document amendments, were executed for assigned sites as required in the region.
- Managed document uploads into TMF and CTMS to streamline data accessibility and support operational efficiency.
Senior Care Manager
Allcare Plus Pharmacy
12.2020 - 12.2021
- 40 hours:Full time:55,000 annually
- Coordinated and maintained communication channels with providers in specified geographical area to enhance service delivery.
- Executed thorough investigations into insurance benefits, ensuring accurate eligibility assessments for client medical and pharmacy products.
- Assisted with prior authorizations by verifying details and accuracy of provided information. Supported eligibility authorization and enrollment into patient assistance programs.
- Executed data entry for benefit investigations using Salesforce to ensure accuracy and timeliness.
Neiss Data Abstractor
Grady Health System
12.2016 - 07.2020
- 40 hours:Full time:65,000 annually
- Analyzed and documented patient information from ED visits involving consumer product-related injuries, adhering to CPSC standards for data integrity.
- Analyzed and validated over 450 emergency room charts daily to maintain a capture rate exceeding 90% for qualified injury and trauma cases.
- Coordinated the submission of drug adverse event data to the Center for Disease Control for regulatory compliance and safety monitoring.
Senior Certified Pharmacy Technician
Dekalb Medical Center
05.2015 - 08.2017
- 40 hours:Full time:50,000 annually
- Complete IV batches and prepackage oral meds daily, and by mouth batch daily restock crash.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Lead Data Entry Pharmacy Technician
Moyes Long Term Care Pharmacy
03.2014 - 05.2015
- 40 hours:Full time:45,000 annually
- Follow up with family to complete paperwork, and enter patient information and type prescriptions and enter into 3 systems (medicine on time, rx30, and docutrack).
- Call doctors and hospice centers for refills and prior authorization approvals.
Lead Certified Pharmacy Technician
Publix Pharmacy
01.2008 - 03.2014
- 40 hours:Full time:45,000 annually
- Follow up with family to complete paperwork, and enter patient information and type prescriptions and enter into 3 systems (medicine on time, rx30, and docutrack).
- Call doctors and hospice centers for refills and prior authorization approvals.
Education
Master of Public Health -
Chamberlain University
Bachelor of Science - Health Information Management
Mercer University
Post Bachelor Certification - Epidemiology
Chamberlain University
Skills
- Clinical trial coordination
- Regulatory adherence
- Patient scheduling
- Proficient in Microsoft Office Suite
- Cross-functional collaboration
- Remote work expertise
- HIPAA compliance
- Medical record assessment
- Detail-oriented
- Adaptable to change
- Patient communication
Timeline
Advanced Mental Health Medical Support Scheduler
Department of Veteran Affairs
01.2024 - Current
In House Clinical Research Associate
Fortrea
10.2022 - 01.2024
Start-up Associate
Covance Inc
07.2022 - 10.2022
Start-up Associate
Actalent for LabCorp
12.2021 - 07.2022
Senior Care Manager
Allcare Plus Pharmacy
12.2020 - 12.2021
Neiss Data Abstractor
Grady Health System
12.2016 - 07.2020
Senior Certified Pharmacy Technician
Dekalb Medical Center
05.2015 - 08.2017
Lead Data Entry Pharmacy Technician
Moyes Long Term Care Pharmacy
03.2014 - 05.2015
Lead Certified Pharmacy Technician
Publix Pharmacy
01.2008 - 03.2014
Bachelor of Science - Health Information Management
Mercer University
Post Bachelor Certification - Epidemiology
Chamberlain University
Master of Public Health -
Chamberlain University