Open To Work
Christine L. Ellis
Hopkins,MI
Work Preference
Summary
Detail-oriented Healthcare Administration Professional experienced in managing paper and Electronic Health Records (EHR) with a focus on regulatory compliance. Streamlined administrative workflows and enhanced multi-line communication systems, delivering exceptional support to providers and patients. Committed to leveraging expertise in clinical data integrity and medical records coordination to improve clinical operations.
Overview
15
15
years of professional experience
Work History
Health Information - Medical Records Coordinator
Trinity Health Medical Group
08.2023 - Current
- Maintain absolute data integrity, clinical compliance, and electronic record processing across the organization.
- Ensure all clinical documents are systematically verified for accuracy and filed securely in their designated proper locations.
- Utilize advanced systems including EPIC, Microsoft Word, Excel, and Adobe Acrobat to manage and update patient files.
- Managed multiple high-volume digital fax queues, ensuring timely processing of critical medical documentation for patient care.
- Streamlined document indexing flows and developed standardized procedures, enhancing proper document filing protocols for colleagues.
- Assist patients, healthcare providers, and external callers with complex inquiries regarding medical records.
- Conduct weekly proficiency checks and troubleshoot workflow bottlenecks through proactive problem-solving.
- Ensure strict adherence to HIPAA regulations and internal clinical guidelines.
Medical Assistant / Front Desk Coordinator
Ascension Borgess Allegan Hospital Wound Clinic
01.2020 - 01.2022
- Orchestrated front-desk operations in high-volume clinical environment, ensuring efficient patient flow and satisfaction.
- Managed complex multi-line phone system, efficiently routing calls and addressing patient inquiries to enhance communication.
- Verified patient insurance coverage, collected accurate demographic details, and facilitated provider referrals.
- Assisted with clinical workflows including rooming patients, taking vital signs, and maintaining meticulous record keeping.
- Upheld strict compliance with HIPAA regulations during patient data entries and interactions, safeguarding patient confidentiality.
Receptionist
Allegan Surgical Associates, P.C. (David Dargis, D.O. F.A.C.O.S.)
11.2018 - 11.2019
- Scheduled patient appointments and specialized surgical procedures while managing provider calendars.
- Scheduled patient appointments and specialized surgical procedures, optimizing provider calendars for efficient clinical operations.
- Processed copays, navigated coinsurance and deductibles on accounts, and balanced cash drawers daily.
- Processed copays and managed coinsurance and deductibles, ensuring accurate financial transactions and balancing cash drawers daily.
- Maintained current knowledge of medical billing, coding, and HIPAA privacy rules to ensure compliance and enhance patient service.
Freight Team Associate
Home Depot
04.2015 - 10.2018
- Operated heavy machinery including reach trucks to efficiently place pallets on facility racking systems, ensuring optimal space utilization.
- Managed inventory placement to maintain a systematic and efficient storage system. systematically to maintain an organized, clean, and safe work environment.
- Provided direct customer service and assisted patrons in locating merchandise, enhancing customer satisfaction and store accessibility.
Receptionist
Metro Health Family Medicine
01.2014 - 01.2015
- Verified patient insurance and collected demographic details to ensure accurate and complete medical records.
- Utilized EPIC system to manage patient electronic files and streamline check-in workflows.
- Answered multi-line phone systems and balanced cash drawers while maintaining strict compliance with HIPAA privacy laws.
Pre-Arrival Specialist
Spectrum Health
02.2012 - 12.2013
- Executed pre-registration processes, verified insurance details, and entered clinical referrals into systems to ensure accurate patient information.
- Answered high-volume inbound phone calls, managed patient scheduling, and provided detailed preparation instructions to enhance patient readiness.
- Utilized Windows 7 platforms and Michigan Connect for accurate data documentation, maintaining compliance and facilitating effective patient care.
Education
Medical Assisting Certificate -
Grand Rapids Educational Center
High School Diploma -
Greenville Senior High
Skills
- Electronic Health Records (EHR/EMR)
- HIPAA & Clinical Compliance
- Clinical Documentation
- Data Integrity and Quality Control
- Clinical Workflow Management
- Medical Billing & Coding Support
- Insurance and Referral Verification
- Patient and Provider Relations
- Patient Communication
- Healthcare Systems: EPIC, Michigan Connect
- Software & Applications: Microsoft Word, Microsoft Excel, Adobe Acrobat, Windows 7/10 & 11
- Document Management Solutions
Timeline
Health Information - Medical Records Coordinator
Trinity Health Medical Group
08.2023 - Current
Medical Assistant / Front Desk Coordinator
Ascension Borgess Allegan Hospital Wound Clinic
01.2020 - 01.2022
Receptionist
Allegan Surgical Associates, P.C. (David Dargis, D.O. F.A.C.O.S.)
11.2018 - 11.2019
Freight Team Associate
Home Depot
04.2015 - 10.2018
Receptionist
Metro Health Family Medicine
01.2014 - 01.2015
Pre-Arrival Specialist
Spectrum Health
02.2012 - 12.2013
Medical Assisting Certificate -
Grand Rapids Educational Center
High School Diploma -
Greenville Senior High