Hannah Banks
Leicester
Summary
Experienced medical records clerk with several years of experience managing electronic patient health records in healthcare environments. Skilled in preparing new patient records, processing admissions and discharges, and retrieving records from off‑site EHR systems. Highly organized and detail‑oriented with a strong commitment to HIPAA compliance, data privacy, and secure remote workflows. Proven ability to work independently in a remote setting, manage high‑volume calls, and communicate effectively with patients, families, healthcare providers, and facility staff through virtual and telephone‑based platforms.
Overview
13
13
years of professional experience
Work History
Medical Records Clerk/Marketing Backup
The Laurels of Greentree Ridge
Asheville
02.2024 - Current
- Managed and maintained electronic health records (EHR/EMR) to ensure accuracy, completeness, and timely access for healthcare providers
- Ensured strict HIPAA and regulatory compliance while handling confidential patient information in both onsite and remote workflows
- Performed medical records management, including secure storage, record safeguarding, and authorized release of information
- Collected, verified, and updated patient data to support accurate medical documentation and continuity of care
- Completed high‑volume data entry with attention to detail, maintaining data accuracy across multiple electronic systems
- Conducted document auditing and quality assurance reviews to identify discrepancies and ensure compliance with healthcare standards
- Prepared and maintained new patient charts, ensuring all required documentation was completed and properly indexed
- Provided administrative support, including paperwork processing, scanning, indexing, and electronic filing of medical records
- Responded to patient inquiries via phone and electronic communication, providing clear information while maintaining confidentiality
- Coordinated with clinical staff and departments to support patient account oversight and record requests
- Applied ICD‑10 coding and medical terminology knowledge when reviewing and processing medical documentation
- Demonstrated familiarity with medical billing and coding processes familiarity, supporting accurate documentation and reimbursement workflows
- Utilized Microsoft Office Suite (Word, Excel, Outlook) to create reports, track records, and communicate effectively with internal teams
- Effectively handled high‑volume calls while maintaining professionalism and a patient‑focused approach
- Worked independently managing time efficiently and meeting productivity benchmarks
Certified Nursing Assistant
The Laurels of Greentree Ridge
Asheville
03.2013 - Current
Clerical Office
Clyde A. Erwin Middle School
Asheville
08.2023 - 02.2024
- Handled a high volume of inbound calls daily while supporting front office operations in a fast‑paced environment
- Managed intake and visitor sign‑in/sign‑out processes, ensuring accurate recordkeeping and adherence to facility procedures
- Triaged and delegated requests and concerns from parents, students, and staff to appropriate personnel, maintaining confidentiality
- Administered call intake and documentation related to administrative and disciplinary matters with attention to accuracy and compliance
- Utilized Microsoft Office Suite to perform data entry, update student demographics, and maintain individual electronic files
- Maintained the integrity of front office operations by directing inquiries, securing sensitive information, and following established protocols
- Streamlined communication between families, students, and staff to improve workflow efficiency and service outcomes
Central Supply Manager/Unit Secretary
The Laurels of Greentree Ridge
Asheville
03.2020 - 08.2023
Rehabilitation Technician
The Laurels of Greentree Ridge
Asheville
07.2017 - 03.2020
Education
Phlebotomy Certification - medical lab technician
Haywood Community College
Clyde, N.C.08-2014
Diploma -
Clyde A. Erwin High School
Asheville, N.C.06-2013
Skills
Electronic Health Records (EHR/EMR)
HIPAA and regulatory compliance
Medical records management and safeguarding
Patient data collection and verification
Data entry and records accuracy
Document auditing and quality assurance
New patient chart preparation
Administrative support and paperwork processing
Patient support and inquiry handling
ICD-10 and medical terminology
Medical billing and coding familiarity
Microsoft Office Suite
Timeline
Medical Records Clerk/Marketing Backup
The Laurels of Greentree Ridge
02.2024 - Current
Clerical Office
Clyde A. Erwin Middle School
08.2023 - 02.2024
Central Supply Manager/Unit Secretary
The Laurels of Greentree Ridge
03.2020 - 08.2023
Rehabilitation Technician
The Laurels of Greentree Ridge
07.2017 - 03.2020
Certified Nursing Assistant
The Laurels of Greentree Ridge
03.2013 - Current
Phlebotomy Certification - medical lab technician
Haywood Community College
Diploma -
Clyde A. Erwin High School