Rose Lanie Mendigo
San Diego,CA
Summary
Detail-oriented Medical Records Clerk at ProCare Home Health & Senior Services, skilled in HIPAA compliance and patient information verification. Enhanced document retrieval efficiency through improved filing systems and trained staff on record-keeping best practices. Proven ability to maintain confidentiality while managing sensitive medical records, ensuring accuracy and compliance with regulations.
Overview
8
8
years of professional experience
Work History
Medical Records Clerk
ProCare Home Health & Senior Services
San Diego, CA
02.2024 - Current
- Maintained accurate and confidential patient medical records in compliance with HIPAA regulations.
- Managed electronic health records (EHR) by updating, verifying, and organizing patient information.
- Processed requests for medical records from patients, providers, and insurance companies.
- Reviewed medical documentation for completeness and accuracy.
Customer Service Representative
Teleperformance Sucat Parañaque
Parañaque Philippines
09.2019 - 09.2024
- Assisted members with questions regarding health insurance benefits, eligibility, coverage, and claims.
- Resolved customer concerns efficiently while providing professional and empathetic service.
- Verified member eligibility and explained plan benefits, deductibles, copayments, and out-of-pocket costs.
Customer Service Sales Representative
Call Centrix Inc
Manila, Philippines
05.2018 - 08.2019
- Educated customers on credit scores, credit reports, and strategies to improve their financial health.
- Recommended credit monitoring, identity protection, and financial service solutions based on customer needs.
- Built and maintained strong customer relationships through consultative sales techniques.
Customer Service Representative
Alorica Northeast
Muntinlupa Philippines
09.2018 - 03.2019
- Assisted healthcare providers with inquiries regarding member eligibility, benefits, claims status, prior authorizations, referrals, and billing.
- Met or exceeded quality assurance, productivity, and customer satisfaction performance metrics.
- Managed high-volume inbound calls while providing professional, efficient, and compassionate service.
Education
GED - High School
Pedro E Diaz Highschool
Muntinlupa City Philippines Contact Center NCII - Vocational Education
Mary Mount Academy
Parañaque City Philippines 04.2018
Computer Technician And Programming - Vocational-Technical Education
Saint Mary Academy
Muntinlupa City Philippines 04.2011
Skills
- Customer Service Excellence
- Sales & Consultative Selling
- Account Management
- Customer Relationship Management (CRM)
- Relationship Building
- Communication (Verbal & Written)
- Medical Records Management
- Electronic Health Records (EHR/EMR)
- HIPAA Compliance
- Medical Terminology
- Health Insurance Benefits & Eligibility
- Claims Research & Resolution
- Prior Authorizations
- Provider Services Support
- Patient Confidentiality
- Customer Retention
- Lead Qualification
- Sales Goal Achievement
- Product Knowledge
- Negotiation
- Database Management
- Document Management
- Email & Calendar Management
- Typing & Data Entry
Additional Information
Accomplishment/Awards:
• Top 1 Agent for the month of May 2023 & June 2024
• Top 1 Performer for the month of August 2023 & September 2024
• Top 1 Agent for the month of January 2023 & 2024
Languages
Filipino/Tagalog Language
Native or Bilingual
English
Full Professional
Timeline
Medical Records Clerk
ProCare Home Health & Senior Services
02.2024 - Current
Customer Service Representative
Teleperformance Sucat Parañaque
09.2019 - 09.2024
Customer Service Representative
Alorica Northeast
09.2018 - 03.2019
Customer Service Sales Representative
Call Centrix Inc
05.2018 - 08.2019
GED - High School
Pedro E Diaz Highschool
Contact Center NCII - Vocational Education
Mary Mount Academy
Computer Technician And Programming - Vocational-Technical Education
Saint Mary Academy