Aaliyah Owens
Newark
Summary
Dynamic and detail-oriented professional with extensive experience at The Geo Group, excelling in medical record management and electronic health records. Proven ability to enhance operational efficiency while maintaining confidentiality. Strong customer service skills and adept in multitasking, ensuring seamless support in fast-paced environments. Committed to delivering exceptional results and fostering team collaboration.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Medical Records Clerk
The Geo Group
Newark
07.2025 - Current
- Organized patient medical records for efficient retrieval and compliance.
- Maintained confidentiality of sensitive patient information in all documentation.
- Processed incoming medical records requests from healthcare providers and patients.
- Reviewed documents for completeness and adherence to organizational standards.
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Entered data into electronic health record systems.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
Administrative Assistant
dnata
Newark
07.2022 - 03.2025
- Processed employee transactions including new hires, badge issuance, renewals, separations, and salary changes.
- Created and maintained personnel folders for accurate record-keeping.
- Scheduled and conducted interviews to identify qualified candidates.
- Managed Port Authority appointments and training schedules for new hires.
- Entered new hire data into ADP and Port Authority systems.
- Provided clerical support including answering calls, responding to emails, and distributing correspondence.
- Maintained an orderly filing system for reports, records, and expenses.
- Ordered office supplies as directed by General Manager.
Front Desk Receptionist
The Millennium Group
Newark
10.2021 - 06.2022
- Handled incoming and outgoing mail and packages efficiently.
- Assisted in maintaining office supplies and inventory levels.
- Processed visitor registrations and issued identification badges.
- Provided administrative support to management as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Temp Clerk Assistant
United States Postal Service
South Orange
05.2020 - 12.2020
- Utilized computer software programs to create reports, labels, forms.
- Sorted packages and letters based on size, weight, and destination.
- Operated mail processing equipment to ensure timely delivery.
- Processed incoming and outgoing mail efficiently and accurately.
- Managed daily clerical tasks to support postal operations smoothly.
Customer Service Associate (CSA)
Walgreens
Roselle
05.2019 - 12.2019
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured shelves were well-stocked.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Department Manager
Modell's Sporting Goods
Elizabeth
01.2013 - 05.2019
- Trained and supervised staff to ensure excellent service delivery.
- Implemented inventory management practices to optimize stock levels.
- Oversaw product merchandising to maintain appealing store presentation.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
Certificate - Clinical Medical Assistant
Newark Vocational High School
Newark, NJ06-2026
Associate's degree - Medical Billing & Coding
Bryant & Stratton College-Online
Buffalo, NY01.2026
Associate in Art -
Essex County College
Newark, NJ01.2018
Skills
- Customer service excellence
- Electronic health records
- Data entry
- Medical record management
- EMR / EHR
- Medical terminology understanding
- Microsoft Office Suite proficiency
- Attention to detail
- Computer literacy
- Adaptability and flexibility
- Team collaboration
- Multitasking ability
- Positive demeanor
- File organization skills
- Administrative expertise
- Phone etiquette
- Medical billing and coding
- Heartsaver first aid CPR AED (first aid CPR AED)
Certification
CPR
Timeline
Medical Records Clerk
The Geo Group
07.2025 - Current
Administrative Assistant
dnata
07.2022 - 03.2025
Front Desk Receptionist
The Millennium Group
10.2021 - 06.2022
Temp Clerk Assistant
United States Postal Service
05.2020 - 12.2020
Customer Service Associate (CSA)
Walgreens
05.2019 - 12.2019
Department Manager
Modell's Sporting Goods
01.2013 - 05.2019
Certificate - Clinical Medical Assistant
Newark Vocational High School
Associate's degree - Medical Billing & Coding
Bryant & Stratton College-Online
Associate in Art -
Essex County College