Aleksis Kelley

• Maintained electronic medical records for eight providers using eClinicalWorks and Cerner systems.
• Entered patient demographics, insurance details, and health information into database.
• Organized patient charts, compiling medical histories, imaging results, lab reports, and consultations.
• Scheduled appointments and confirmed patient attendance to ensure efficient operations.
• Managed communications through phone calls, emails, faxes, and mail regarding medical records.
• Coordinated annual HEDIS reviews with insurance companies to support quality assessment.
• Oversaw immunization records and Prescription Monitoring Program (PMP) Reports for compliance.
• Assisted referrals department to streamline patient care processes.

• Processed payments through cash register and POS system for cash and cards.
• Boosted sales by suggesting targeted purchases to guests.
• Trained new staff on cash register use, stock procedures, and customer interactions.
• Greeted guests, offering guidance in finding menu items.
• Supported banquets and large events, ensuring guest satisfaction.
• Delivered food orders to Mandalay Bay, Delano, and Luxor Hotels promptly.
• Light bartending during service hours.
• Partnered with hostesses and servers to improve overall service quality.

• Offered diverse clerical support to office team members, including managing correspondence, answering multiple telephone calls, emails and tracking documentation

• Updated financial, customer and EDRS records for DMV Registrations with accurate information each day

• Collected vehicle payments, issued receipts and updated accounts to reflect new balances

• Transferred vehicles, received auto part deliveries and handled incoming and out going mail

• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies

• Enhanced sales by implementing merchandising and promotional improvements

• Managed customer complaints and rectified issues to complete satisfaction

• Emphasized customer service excellence through ongoing training of front-line team members

• Managed opening and closing procedures by reconciling sales records and cash transactions

• Greeted visitors/clientele, assessed needs and directed to appropriate personnel

• Answered and directed incoming calls using multi-line telephone system

• Handed incoming and outgoing emails, postal mail, and company brochures

• Dispatching work orders

• Processed payments and updated accounts to reflect balance changes

• Scheduled and confirmed appointments