Felicia Mitchell
Fort Worth,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Medical Records Clerk
Concord Medical Group
07.2021 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assist providers with chart completion for ER and hospitalist.
- Reconcile daily census.
- Communicate with several facilities and billing about chart deficiencies.
Sales Associate
Furniture Row
06.2020 - 06.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
General Manager
Dion's Pizza
07.2013 - 02.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, and schedules.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed daily cash operations and maintained accurate records of all transactions.
- Community connection (Spirit night fundraising, Donations, and events)
Education
Certificate - Medical Billing And Coding
DeVry University
Chicago03-2024
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Medical terminology
- Multiple EHR experience (Cerner, Epic, Meditech, and CPSI)
- Problem solving capabilities
- Attention to detail
- Microsoft proficient
Timeline
Medical Records Clerk
Concord Medical Group
07.2021 - Current
Sales Associate
Furniture Row
06.2020 - 06.2021
General Manager
Dion's Pizza
07.2013 - 02.2020
Certificate - Medical Billing And Coding
DeVry University
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