Open To Work
CECILY HINTON
Gulfport,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Medical Records and Health Information Technician
US Department of Veterans Affairs
Biloxi, USA
04.2025 - 10.2025
- Full time (40 hours per week)
- Evaluated HIM processes through detailed auditing to identify areas for enhancement
- Analyzed and reported HIM performance metrics, guiding strategic departmental decisions
- Perform quality improvement projects
- Trained department, clinical, and admin staff on HIM topics, improving overall understanding and compliance
- Present findings to staff and leadership
- Conducting various presentations
- Collaborate with clinicians and those who report health record problems
- Ensured accuracy of health records by correcting documentation discrepancies.
- Serve as a primary resource for VHA leadership
- Provided expertise in assessing and ensuring the usability of new technologies in alignment with HIM standards.
- Retrieve data for special studies
- Remain current on emerging issues and trends in the HIM field
Advanced Medical Support Assistant
US Department of Veterans Affairs
Biloxi, USA
06.2023 - 04.2025
- Executed Encounter Action Required Report (EARR) and communicated findings to providers, enhancing accuracy of workload credit.
- Ensures that the patients are electronically checked in for their appointments.
- Schedules appointment with patient input to reduce no shows.
- Coordinated with providers and nursing staff to modify appointments as required by clinical circumstances.
- Coordinated patient scheduling and appointments, optimizing healthcare service delivery.
- Received and routed all Veterans reporting to the facilities for scheduled and unscheduled examinations and appointments.
- Assisted veterans with benefits applications and documentation processes.
- Communicated effectively with healthcare providers to ensure patient care continuity.
- Maintained electronic health records and ensured data accuracy and confidentiality.
- Captures insurance and demographic information on all Veterans.
- Deescalates the situation and seeks the most satisfactory resolution to patient.
- Identified problems and proposed solutions, improving process efficiency.
- Provided training and support to new staff on office procedures and systems.
- Collaborated with interdisciplinary teams to streamline patient workflow and enhance service efficiency.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Handled inquiries from veterans regarding services and resources available to them.
- Process requests to update customer/patient information in a computer database.
- Scans and indexes materials accordingly into CPRS Vista Imaging, on a timely basis and within established guidelines.
- Ensured timely forwarding of non-VA records to providers and relevant agencies for accurate patient medical record maintenance.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Receives outside correspondence (fax, letters, etc.) from outsources.
- Verified patient insurance coverage for services rendered at the facility.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Responsible for working with numerous, different, and unrelated systems.
- Conveys and organizes instruction both orally and in writing
- Applied HIPAA regulations to maintain the confidentiality of patient information.
Remote Scheduling Lead
Defy Medical
Tampa, USA
12.2020 - 06.2023
- Contributed 40 hours weekly to support scheduling operations.
- Oversaw scheduling team, ensuring efficient task delegation and workflow management.
- Identified issues and assessed requirements for further information.
- Assign daily tasks to scheduling team.
- Organized and tracked new hire paperwork for efficient onboarding process.
- Assessed issues and requests related to medical care provisions, offering informed recommendations for resolution.
- Trainer for new employees in the Scheduling Department
- Facilitated communication among clients, medical assistants, and nurses to streamline scheduling processes.
- Managed transactions for disbursing and receiving funds, and fund control points for accurate deposits and credits.
- Identifies, analyzes, and recommends solutions to problems.
- Maintain client and employee privacy in accordance with HIPAA regulations
- Analyzes documents for accuracy and authorization, obligations, and payments.
- Ensures that responses (correspondence, charts, point papers, e-mails, etc.) to suspense items are responsive, timely and prepared
- Compiled and verified data, developing worksheets that enhanced accuracy and completeness of information.
- Provided real-time assistance to clients via live chat to enhance customer satisfaction.
- Working independently on ancillary tasks
- Organizing and processing blood work order and physician schedules
- Schedules renewal, initial, and follow up consultations with providers using EHR
- Independently utilizes Microsoft Office to include word processor, spreadsheet, database, graphic and presentation.
- Gathers, analyzes, and evaluates in effort to advise and recommend to management officials an improvement process
- Managing information input into computer database
- Receives and manages concerns ensuring that quality service is rendered in a timely, competent, and caring manner.
- Handle a high volume of inbound and outbound calls
- Ability to effectively learn and utilize multiple computer programs
- Check voicemails and return customer calls
- Deescalates the situation and seeks the most satisfactory resolution to patient problems, obtaining guidance from clinical and administrative staff.
- Maintain email communication with patients, vendors and co-workers daily
Business Office Representative
Memorial Hospital at Gulfport
Gulfport, USA
10.2017 - 08.2020
- Maintained accurate clinical and financial records, ensuring seamless operations and compliance
- Secured timely payments at service delivery, contributing to improved revenue cycle management
- Ensured accurate verification of insurance benefits to facilitate seamless patient care. and performed recertification.
- Establishes and maintains an accurate patient schedule, coordinating with appropriate disciplines (check in, check out, no show, rescheduling appointments, cancelling appointments, scheduling follow up appointments, Referrals)
- Optimized patient flow to enhance operational efficiency and reduce wait times. and supported administrative tasks, facilitating efficient operations of outpatient orthopedic clinic
- Facilitated patient communication through effective phone management, welcomed patients, and communicated messages to relevant staff members.
- Committed to a full-time schedule of 40 hours weekly to ensure continuity of patient care.
- Used clerical skills and operated computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
Education
High school diploma -
Harrison Central High School
Gulfport, MSSkills
- Health information management
- Electronic health records
- HIPAA compliance
- Patient scheduling
- Document verification
- Insurance verification
- Customer service
- Problem solving
- Attention to detail
- Medical terminology proficiency
- Records organization
- Data entry
- Document scanning
- Medical records audits
- Release of information paperwork
- EMR / EHR
- Team leadership
- Store opening and closing
- Point of sale systems
- Visual merchandising
- Inventory management
- Retail store operations
- Cash register operation
- Customer assistance
Awards
Employee of the Month, 05/01/24, Employee of the month reward received for the month of May, 2024 for Advanced Medical Support Assistant/Primary Care Dept.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$15/hr - $1000/hrTimeline
Medical Records and Health Information Technician
US Department of Veterans Affairs
04.2025 - 10.2025
Advanced Medical Support Assistant
US Department of Veterans Affairs
06.2023 - 04.2025
Remote Scheduling Lead
Defy Medical
12.2020 - 06.2023
Business Office Representative
Memorial Hospital at Gulfport
10.2017 - 08.2020
High school diploma -
Harrison Central High School