AUTUMN POWELL
Christiana,TN
Summary
Experienced VA Advanced Medical Support Assistant with 10+ years of medical and dental experience and a strong background in clinical scheduling, electronic health record systems, data tracking, administrative workflow, customer service, and operational problem-solving. Experienced in monitoring multiple electronic information sources, maintaining accurate patient and administrative information, completing tracking spreadsheets, communicating with clinical teams, and supporting clinic operations. Trusted to train and precept other AMSAs and independently resolve scheduling and workflow issues using clinic policy and operational knowledge. Seeking to apply clinical operations, data management, communication, and process-improvement skills as a Program Analyst (TCF Trainee).
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA) GS6
Department of Veterans Affairs
06.2022 - Current
- Serve as PACT scheduler for a primary care team supporting 20 providers, including 2 Attendings, 16 Residents, and 2 RNs; coordinate scheduling, cancellations, and rescheduling while maintaining accurate clinic workflow.
- Monitor and review multiple electronic information sources, including active and pending Consults, Encounters, Electronic Wait List (EWL), Recall lists, and MyHealtheVet (MHV) secure messaging communications.
- Monitor appointment requests from multiple electronic sources and ensure information is accurately processed and incorporated into clinic scheduling and administrative workflows.
- Complete tracking spreadsheets and maintain accurate information used to monitor clinic activity and support daily operational needs.
- Participate in clinic huddles with clinical staff to identify and communicate daily program needs and coordinate operational priorities.
- Use the Computerized Patient Record System (CPRS) to ensure necessary health and administrative information is integrated accurately into the patient record.
- Collect, scan, and update health insurance information and support Veteran registration and utilization of MyHealtheVet.
- Apply VA patient safety and identification standards by verifying patient identity using required identifiers and ensuring accurate information is maintained in the appropriate systems.
- Organize work independently and resolve scheduling problems and deviations using knowledge of clinic operations, policy, provider schedules, and provider preferences.
- Communicate with Veterans and clinical staff courteously and effectively, including timely handling of phone calls and electronic communications.
- Train other AMSAs on correct clinic operations and serve as a preceptor for developmental-level AMSAs, supporting knowledge transfer and consistent application of clinic processes.
- Attended AO Academy in July 2024.
Scheduling Coordinator
Heritage Park Endodontics
10.2016 - 12.2020
- Oversaw appointment scheduling and schedule productivity, including daily confirmations and post-operative calls.
- Generated bi-weekly claim aging reports and maintained accurate patient financial and scheduling information.
- Posted payments, EOBs, and adjustments and communicated courteously with patients and offices.
Insurance & Patient Care Coordinator
Priest Lake Dental
05.2014 - 09.2016
- Managed inbound calls, patient questions, re-care and scheduling activities, appointment reminder systems, and clinical charting.
- Ran performance reports and coordinated referrals, treatment planning/presentation, insurance communication, and patient account activities.
- Maintained accurate patient and insurance information while coordinating communication among patients, providers, and insurance carriers.
Certified Nurse Aide
Precision Infrastructures, Inc.
02.2014 - 05.2014
- Worked collaboratively with the healthcare team to support quality patient care and maintain accurate patient charting in CPRS.
- Performed patient care activities, blood draws, vital signs, intake/output documentation, safe transfers, and other assigned clinical support duties.
- Nashville VA Hospital
Certified Nurse Aide
NHC
11.2012 - 03.2014
- Provided patient care and communication while maintaining patient charting, vital signs, intake/output documentation, and a safe, clean environment.
- Worked as part of a care team to support patient needs and maintain quality service.
Education
AO Academy -
07-2024
Certified Nurse Aide - undefined
NHC
Murfreesboro, TN11-2012
Registered Dental Assistant - undefined
Kaplan University
Nashville, TN02-2012
High School Diploma - undefined
Smyrna High School
Smyrna, TN05-2008
Skills
- Clinical Information Systems & Electronic Health Records
- Clinical & Administrative Workflow
- CPRS & MyHealtheVet (MHV)
- Stakeholder & Customer Communication
- Data Collection, Tracking & Management
- Process Improvement Support
- Microsoft Excel & Spreadsheet Management
- Training & Precepting
- Report & Performance Tracking
- Written & Oral Communication
- Operational Problem-Solving
- Organization, Accuracy & Time Management
Timeline
Advanced Medical Support Assistant (AMSA) GS6
Department of Veterans Affairs
06.2022 - Current
Scheduling Coordinator
Heritage Park Endodontics
10.2016 - 12.2020
Insurance & Patient Care Coordinator
Priest Lake Dental
05.2014 - 09.2016
Certified Nurse Aide
Precision Infrastructures, Inc.
02.2014 - 05.2014
Certified Nurse Aide
NHC
11.2012 - 03.2014
High School Diploma - undefined
Smyrna High School
Registered Dental Assistant - undefined
Kaplan University
Certified Nurse Aide - undefined
NHC