Paris Wallace
La Vergne,TN
Summary
Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.
Overview
11
11
years of professional experience
Work History
Assistance Account Executive
HomeDeliveryLink
08.2022 - Current
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements
- Coordinated driver dispatch to meet daily delivery requirements, ensuring timely service.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Developed optimized delivery routes considering traffic and road conditions for improved delivery accuracy.
- Verified coverage of scheduled routes by delivery drivers, maintaining operational efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Assisted with morning load-out and afternoon check-in operations to ensure smooth workflow in the warehouse.
Associate Access Specialist
Vanderbilt University Medical Center
08.2019 - 06.2022
- Managed over 150 customer calls daily, ensuring timely responses and effective communication with patients.
- Scheduling / Rescheduling patients' appointments
- Verifying Patient Demographic Information
- Generated and submitted referrals to promote efficient patient care and support treatment plans.
- Assisting With Prescribing And Refilling patients' Medicines
- Gathered insurance data to facilitate patient processing
- Keeping up-to-date Knowledge Of providers' schedules
- Provided information on scheduling procedures to enhance patient experience and clarify processes.
Customer Assistant Team Supervisor
Genesco, Journey's
04.2017 - 06.2019
- Delivered exceptional customer service by effectively addressing and resolving escalated customer issues
- Logged and resolved agent and customer inquiries related to escalated situations, ensuring timely communication and support
- Meets or exceeds all key performance indicators
- Professionally represent brand and exemplify world class customer service.
- Conducted thorough research to supply accurate information for project requirements, enhancing overall project clarity
Tier 1 Technical Support Representative
Xerox
01.2015 - 12.2016
- Responded to customer inquiries and provided technical assistance over phone, ensuring timely resolution of technical issues.
- Diagnosed and troubleshot hardware, software, and network issues to restore functionality for users.
- Installed, configured, and maintained computer systems and network connections to support operational efficiency.
- Tested new software and hardware prior to deployment.
- Organized client meetings to facilitate face-to-face consultations.
Education
High School Diploma -
John Overton
Nashville, TN05.2014
Skills
- Medical Scheduling
- Medical Records
- Pharmacy Technician Experience
- Troubleshooting
- IT support
- Computer Networking
- MS Office
- Tracking Tasks
- Delivery Schedules
- Driver coordination
- Trucking Dispatching
- Dispatcher Monitoring
- Interpersonal skills
- Medical terminology
Additional Information
Rewarded Most Likely To Succeed in Health Science Academy of 2014.
Certifications and Licenses , Pharmacy Technician License
Timeline
Assistance Account Executive
HomeDeliveryLink
08.2022 - Current
Associate Access Specialist
Vanderbilt University Medical Center
08.2019 - 06.2022
Customer Assistant Team Supervisor
Genesco, Journey's
04.2017 - 06.2019
Tier 1 Technical Support Representative
Xerox
01.2015 - 12.2016
High School Diploma -
John Overton