Thomas (TJ) Steensma
Fort Wayne,USA
Summary
Highly motivated client service representative with over 15 years of experience in sales, hospitality, and public assistance. Proven record of organization and clerical skills as an exceptional administrative assistant, including office and client record management. Seeking employment that aligns with educational background and previous client experience, while also allowing further development of exceptional skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Public Assistance Eligibility Specialist
Maximus
08.2023 - Current
- Currently work for Indiana Family and Social Services Administration's Department of Family Resources (under the agency Maximus)
- Primarily responsible for helping fellow Hoosiers maintain their food stamps, cash assistance or Medicaid health insurance they receive from the Indiana government by maintaining updates to information within their individual or household accounts
- Also responsible for sending any new information clients provide over to state specialists for case review and assist clients with scheduling redetermination appointments with eligibility consultants in order to determine future eligibility of benefits
- Provides excellent customer service by addressing client inquiries professionally and compassionately, fostering trust between clients and the agency.
- Maintains a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.
Autism Community Advocate
Northeast Indiana Autism Connection
05.2014 - Current
- Collaborate with members of local organizations to create and run engagement and educational events as well as identify needs and develop community-based programs for individuals and families affected by autism
- Increased awareness of community resources through organizing workshops, trainings, and seminars.
- Co-facilitate autism social groups for both autistic youth and adults
- Well-known and well-achieved autism advocate in the northeast Indiana autism community
Administrative Assistant
Pine Valley Chiropractic
12.2019 - 07.2023
- Primarily in charge of maintaining billing and adjustment schedules for practice members
- Also responsible for office flow and updating scans, X-rays, and financial information for new reassessments
- Became senior member of staff in office after 2 years and served as office manager for 1 year until transition of management in August 2022
- Almost 4 years of leadership experience obtained
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Parking Valet
Progressive Parking Solutions
01.2016 - 01.2020
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Internship/Practicum-Materials Support Services
Allen County Public Library
08.2018 - 12.2018
- Was responsible for re-shelving library items in addition to catalog discarding and holds coordinating
- Assisted with upcoming library events and primary duties in reference service
- Shadowed operations of other library departments in addition to general reference and circulation
Floor Staff/Cashier
Carmike Cinemas
06.2009 - 03.2016
- Was responsible for selling tickets and concessions items in a fast-paced environment
- Also was primarily responsible for creating concessions items in mezzanine in addition to as-needed projection and janitorial duties
- Over 6 years of customer service experience was obtained
Education
Associate of Science - Library Technical Assistant
Ivy Tech Community College
Fort Wayne, IN12.2018
Academic Honors Diploma - General Studies
Northrop High School
Fort Wayne, IN06.2009
Skills
- Microsoft Office
- Databases
- Data Collection & Entry
- Typing
- Guest Service
- Phone Etiquette
- Cataloging
- Medical Records & Imaging
- Medical Scheduling
- Medical Terminology
- Case Management
- Administrative Assistance
- Office Administration
- Clerical Experience
- Customer Service
- Leadership
- Communication skills
- Organizational skills
- Analysis skills
- Library Services
- Autism Experience
- Developmental Disabilities
- Event Planning
Certification
Driver's License
LTA Certification
Timeline
Public Assistance Eligibility Specialist
Maximus
08.2023 - Current
Administrative Assistant
Pine Valley Chiropractic
12.2019 - 07.2023
Internship/Practicum-Materials Support Services
Allen County Public Library
08.2018 - 12.2018
Parking Valet
Progressive Parking Solutions
01.2016 - 01.2020
Autism Community Advocate
Northeast Indiana Autism Connection
05.2014 - Current
Floor Staff/Cashier
Carmike Cinemas
06.2009 - 03.2016
Driver's License
LTA Certification
Associate of Science - Library Technical Assistant
Ivy Tech Community College
Academic Honors Diploma - General Studies
Northrop High School
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