Jahzarra Gibson
Rochester,NY
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Maximus
03.2023 - Current
- Managed high call volumes approximately 30 incoming calls per day while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participate in training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Cleaning Assistant
Happy Handy Helpers
08.2024 - 11.2024
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash etc,
Cashier
Walmart
07.2020 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved efficiency, organized checkout area for optimal workflow.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Short Film Director
In Control
07.2018 - 08.2018
- Fostered positive work environments on set by maintaining open communication with cast and crew members, leading to consistently smooth productions.
- Managed production budgets effectively, ensuring all resources were allocated efficiently to deliver high-quality short films.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Education
No Degree - Biology
Keuka
Keuka Park, NY05-2024
High School Diploma -
Rochester Prep High School
Rochester, NY05-2020
Skills
- Adaptability
- Critical Thinking
- Communication
- Computer Literacy
- Creativity
- Emotional Intelligence
- Resilience
Timeline
Cleaning Assistant
Happy Handy Helpers
08.2024 - 11.2024
Call Center Representative
Maximus
03.2023 - Current
Cashier
Walmart
07.2020 - 01.2023
Short Film Director
In Control
07.2018 - 08.2018
No Degree - Biology
Keuka
High School Diploma -
Rochester Prep High School
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