Summary
Overview
Work History
Education
Skills
Timeline
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Jahzarra Gibson

Rochester,NY

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Maximus
03.2023 - Current
  • Managed high call volumes approximately 30 incoming calls per day while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participate in training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Cleaning Assistant

Happy Handy Helpers
08.2024 - 11.2024
  • Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash etc,

Cashier

Walmart
07.2020 - 01.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Short Film Director

In Control
07.2018 - 08.2018
  • Fostered positive work environments on set by maintaining open communication with cast and crew members, leading to consistently smooth productions.
  • Managed production budgets effectively, ensuring all resources were allocated efficiently to deliver high-quality short films.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

Education

No Degree - Biology

Keuka
Keuka Park, NY
05-2024

High School Diploma -

Rochester Prep High School
Rochester, NY
05-2020

Skills

  • Adaptability
  • Critical Thinking
  • Communication
  • Computer Literacy
  • Creativity
  • Emotional Intelligence
  • Resilience

Timeline

Cleaning Assistant

Happy Handy Helpers
08.2024 - 11.2024

Call Center Representative

Maximus
03.2023 - Current

Cashier

Walmart
07.2020 - 01.2023

Short Film Director

In Control
07.2018 - 08.2018

No Degree - Biology

Keuka

High School Diploma -

Rochester Prep High School

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Jahzarra Gibson