LaRhonda McGee
Summary
Dynamic customer service professional with a proven track record at Maximus, excelling in service excellence and effective communication. Skilled in problem-solving and managing multiple tasks, I fostered customer loyalty through empathetic complaint resolution, contributing to increased retention rates. As a rapid learner, I adapt swiftly to new challenges while maintaining high standards.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus
10.2021 - 02.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer complaints with empathy.
Line Cook
Tophers
01.2021 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Representative
SaviLinx
07.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Line Worker/Dishwasher
Ward's
05.2016 - 07.2016
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Education
High School Diploma -
Magee High School
Magee, MS05-2016
Skills
- Service excellence
- Effective communication through active listening
- Problem-solving skills
- Efficient data input
- Flexibility in adapting
- Rapid learner
- Proficient in managing multiple tasks
Timeline
Customer Service Representative
Maximus
10.2021 - 02.2023
Line Cook
Tophers
01.2021 - 10.2021
Customer Service Representative
SaviLinx
07.2019 - 12.2019
Line Worker/Dishwasher
Ward's
05.2016 - 07.2016
High School Diploma -
Magee High School
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