Tomasina Gonzales
Hesperia,USA
Summary
Dynamic and ambitious professional seeking a part-time position that emphasizes exceptional attendance and reliability. Proven expertise in maximizing customer experience while adhering to company standards, complemented by strong organizational skills for managing supplies and maintaining exemplary housekeeping practices. Demonstrates responsibility and independence, along with effective time management abilities to meet diverse deadlines. Exceptional customer service skills facilitate the successful balancing of multiple responsibilities in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BYRAM-SALT LA
04.2022 - Current
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
Dispatcher/Customer Service/ Custodian
24 Hour Courier-Salt Lake City, UT
07.2021 - 08.2024
- Excellent organizational skills and the ability to coordinate multiple appointments.
- Demonstrated listening, written/verbal communication, and interpersonal skills.
- Proven ability to meet and exceed set goals.
- Experience gathering customer information and keying it into a computer.
- Dispatch night routes and assist drivers with location and drop off delivers.
- Call patients and advise of delivery times
- Order entry
- Staying up to date on Hippa rules, guidance and compliance
- Perform cleaning duties at the client’s facility - including dusting, sweeping, vacuuming, mopping, glass and restroom cleaning.
- Service, clean, and supply restrooms, food court dining areas, and other public areas of the facility.
- Gather and empty trash receptacles.
- Perform and document routine inspection and/or maintenance activities.
- Stock and maintain supplies and inventory.
- Disinfecting touch points in client's facility, including lobbies, hallways, and break-rooms.
- Complete additional duties as assigned by the building supervisor
Education
High school diploma or GED -
Some college - undefined
Skills
- Organizational strategy development
- Customer service coordination
- Experienced in customer service during deliveries
- Service excellence
- Excel proficiency
- Financial record management
- Effective communication
- Product replenishment
- Detail-oriented data management
- Retail transaction processing
- Retail mathematics proficiency
- Office Management
- Office experience
- Janitorial experience
- Warehouse experience
- Time management
- English
- Plumbing
- Microsoft Office
- Surface cleaning expertise
- Cash register
- Custodial experience
- QuickBooks
- Phone etiquette
- Serving
- Management
- Customer acquisition
- Accounts Payable
- Residential cleaning
- ACCOUNTS RECEIVABLE
- Insurance Verification
- Purchasing
- RETAIL SALES
- High School Diploma
- Customer service
- Shipping & receiving
- Microsoft Word
- Microsoft PowerPoint
- Hospitality operations experience
- Advanced Excel proficiency
- Pricing
- Restaurant experience
- Organizational skills
- Safe driving practices
- Basic math
- Pallet jack
Certification
Driver's License
Timeline
Customer Service Representative
BYRAM-SALT LA
04.2022 - Current
Dispatcher/Customer Service/ Custodian
24 Hour Courier-Salt Lake City, UT
07.2021 - 08.2024
Some college - undefined
High school diploma or GED -
Additional Information
- Special Skills
- QuickBooks
- Microsoft Outlook/Word/Excel
- Self-Directed
- Customer Service
- Excellent Communication
- 10-Key-by-Touch
- Fasted-Paced
- Accounts Receivable & Payable
- Order & Data Entry
- Detailed Specific
- Typing 45 wpm
- TeamProfessional