Ryan Tang
Hesperia,USA
Summary
Experienced Systems Administrator with expertise in software implementation and maintenance. Proven track record in managing complex infrastructures and data center operations. Skilled at resolving business application issues with a solutions-oriented mindset, dedicated to providing exceptional service. Proficient in troubleshooting, communication, and collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Systems Administrator
Essential Access Health
08.2022 - Current
- Manage VMware vSphere clusters at the data center level for the LA headquarters, Berkeley Remote Office, and Burbank Data Center.
- Verify the health status of all Hosts and Objects in the vCenter Management Dashboard couple with egInnovations Monitoring Software displaying granular insights into VMs, storage Arrays, networking , and Alarms.
- Identify and mitigate resource limitations using available software tools, such as egInnovations Monitoring System to gain granular insights into Microsoft RDS environment, File Servers, Microsoft IIS, Microsoft WIndows Servers, VMWare vSphere ESX, Active Directory and Microsoft Exchange.
- Administer Microsoft RDS Cluster environment to support daily user access to key internal applications such as Lotus DB, Brickell Medical Office software, and remote desktop services.
- Administer and troubleshoot Cisco VPN client accounts and connectivity issues within the organization's ASA firewall infrastructure.
- Administer hybrid cloud infrastructure across on-premises systems and Microsoft Azure.
- Improved incident response efficiency by automating workflows and leveraging monitoring capabilities in ManageEngine ServiceDesk Plus.
- Improved data backup efficiency through the implementation of Veaam Backkup Solutions.
- Ensured 99.9% system availability through proactive infrastructure maintenance and real-time monitoring using eG Innovations and ManageEngine Ops Manager.
Tier 2 Systems Engineer
Varian Medical Systems
01.2022 - 06.2022
- Provide Tier 2 phone support in America and Canada for customers using Varian EMR Radiation Treatment Machines and applications such as Aria, Eclipse, 4DIT Clinic/Halcyon, and Mobius.
- Provide Tier Three support in troubleshooting customer-based server connections from EMR Hardware & Software in both on-premises and off-premises environments to ensure connectivity to allow customers to provide treatments to patients.
- Meeting daily and weekly SLAs on support cases for Varian customers in the Salesforce ticketing.
Systems Engineer
McKesson Specialty Health
02.2016 - 01.2022
- Provide daily support for the ARIA EMR application to doctors and nurses at all nine USON-COH sites in the greater Inland Empire territory.
- Provide daily support, including the installation and configuration of third-party oncology applications such as Sun Nuclear, GE Scan CT, Mobius.net Varian 4DT machine, and Eclipse.
- Participated in the McKesson and COH network in 2018 within Southern California territory.
- As a Field Systems Engineer, provide daily technical support to physicians and staff at all nine clinical joint ventures for McKesson City of Hope.
- Install and configure server systems, SonicWALL security systems, Cisco switches VLANs, port, hard ports to 1000/100 Mbps, and apply hardware and patches.
- Set up and rack servers, configuring server OS that include Windows Server 2012, 2016, 2019, and 2022.
- Configure and troubleshoot TCP/IP, DHCP, DNS, and administer Active Directory organizational units and users.
- Support backup servers, NAS Drobo 5N, Backup Exec, Symantec, Arcserve and Commv.
- Expertise and experience in VMware Virtualization within a hospital data center environment.
- Collaborate with vendors, such as GE and Varian, to troubleshoot and support treatment machines at nine different sites.
Systems Engineer
Victor Valley Medical Center
06.2014 - 02.2016
- Maintain and administer Victor Valley Global Medical Center's daily Citrix VDI environment using Cit Studio 7.6, manage machine catalogs, delivery groups, and Citrix policies.
- Monitoring daily IT network operations for Victor Hospital data center utilizing technologies and tools, including Winds NPM, VCOPS, andrix Studio, and Director.
- Administering changes and configurations on Cisco Catalyst 3800, Distribution 450, and Nexus 7000 Series.
- Manage and configure Cisco ASA VPN tunnels, including troubleshooting and constructing tunnels.
- Lead Engineer to deploy SolarWinds NPM to the hospital center and monitor interfaces, switches, security system interfaces and ports, IP address management, and SQL databases for the hospital EMR application.
- Maintain and administer the current EMC storage environment and backup solutions to resolve storage shortages and alerts, and address performance issues.
- Collaborate with DBAs to optimize the SQL database environment, maintain a proper backup schedule, and restore recovery data as requested by users and management using the Avamar and Data Domain backup systems.
- Administer software patches and updates to Victor Valley Hospital Cisco UCS, EMC VNX, and Avamar, and Windows servers.
- Administer disaster recovery between Victor Valley and the corporate data center using EMC RecoverPoint and Avamar replication technology.
System Administrator
Children oncology group
12.2013 - 06.2014
System Administrator
Business consumer alliance
03.2013 - 12.2013
Systems Administrator
Schwarzkopf Professional Inc
04.2005 - 01.2013
Support Analyst
Buyers warranty title company
01.2003 - 03.2005
Education
Bachelor of Science - Telecommunications Management
DeVry Institute of Technology
Pomona, CA06.2002
Skills
- Directory services management
- DHCP management
- Domain name system management
- Expertise in EMC standards
- ASA firewall management
- Proficient in EMC standards compliance
- Proficient in Microsoft 365
- Experience with EMR applications
- Veaam backup solutions
- VMware infrastructure management
- Intranet management
- Windows Server administration
- Citrix system management
- Cisco switch troubleshooting
- Cloud storage management
- Microsoft Remote Desktop Services
- Administration of Windows servers
Certification
- M365 and Azure certification, 2024
- CompTIA Network & Security, 2008
Accomplishments
- Decreased incident response time by 40% by automating routine tasks and utilizing monitoring tools using ManageEngine SDP-Service Desk Plus.
- Improved data backup efficiency by 70% through the implementation of Veeam.
- Achieved 99.9% system uptime by implementing advanced monitoring tools and proactive maintenance procedures.
Personal Information
Title: Systems Administrator - M365 & AZURE Certified
Languages
English
Full Professional
Timeline
Systems Administrator
Essential Access Health
08.2022 - Current
Tier 2 Systems Engineer
Varian Medical Systems
01.2022 - 06.2022
Systems Engineer
McKesson Specialty Health
02.2016 - 01.2022
Systems Engineer
Victor Valley Medical Center
06.2014 - 02.2016
System Administrator
Children oncology group
12.2013 - 06.2014
System Administrator
Business consumer alliance
03.2013 - 12.2013
Systems Administrator
Schwarzkopf Professional Inc
04.2005 - 01.2013
Support Analyst
Buyers warranty title company
01.2003 - 03.2005
Bachelor of Science - Telecommunications Management
DeVry Institute of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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