Emmanuel Holt

• Manages multi-network domain & oversees financial database for 350 users.
• Worked with users to determine areas of technology in need of improved usability.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Served as subject matter expert on proposed technology purchases.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

• Guided 5 shops & 21 personnel, refining the operations plan, and closing 11K tickets. 5.8K customers served and 52K Intel reports developed.
  
• Launched the Blackberry migration for 112 mobile devices. Coordinated with outside agencies and amended the standard Operating Procedures saving 142-man hours for the transition.
  
• Identified defects with the network image, optimized and patched 55 assets, axing 1.5K vulnerabilities and increasing Security Technical Implementation Guide compliance 5%.
  
• Aided Center transition from Service manager to ServiceNow ticketing system.

Resolved priority 1 outages for center leaders, enables oversight of 51k Intel reports per year

• Installs/configures/manages 1.2K software, VPN & remote access applications supporting the centers $10M licensing program
• Managed 417 mobile IT assets worth $288K, securing reach-back capabilities for 109 users
• Primed Capstone Wargaming conference; deployed 150systems and installed over 2K ft of cable; yielding 20yr national defense strategy/multi-net integration
• Prepared Hack4NASIC event; coordinated with 4 work centers and configured 60 devices improving analytic process development for over 4.4K global forces
• Led the AF’s largest IT war gaming simulator (CORONA); deployed 60 systems in preparation for AF strategy conference for the Secretary of the AF /Chief of Staff of the AF/ And 91 Gov
• Officials

Conducted, Validated, and facilitates hardware and software solutions for the Combined Forces Air Component Commanders $65M Falconer Weapon System. Ensured IT acquisitions and funding shortfalls are vetted through the proper agencies

• Led 14 personnel, solved 184 IT concerns, and executed communications support for 1.5K personnel and 7.3K air strikes
• Hardened Air Tasking Order cycle process; ratified $500K cyber vulnerability assessment tool and generated the Combined Air Operation Centers 1st defensive Cyber Operations capabilities
• Enhanced the air Missile defense Exercise 2019 reach back capabilities, implementing joint ross-domain solutions and enabling real-time updates with 20 geographically separated units
• Organized $8.3M A/V project; prepped 10 conference rooms and removed $4.8M of equipment enhancing command and control capabilities with 14K deployed warfighters.
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Led 10-member customer support team and sustained 6K systems in support of 20K personnel across 2 organizations at AETC’s largest training base securing a $110M network

• Sustained $110M in hardware and software assets
• Safeguarded $225K Personal Wireless Communications Systems account, securing 110 secure mobile devices for 6 1st response organizations
• Steered base email to cloud migration, guiding 8K personnel through the reconfiguration and transfer
• Coordinated 2 organizations to create a fix for the Security forces defense Biometric Identification System, hardening base physical security and guarding $21B in assets.

Provided Technical & Administrative Support for 1.4K Euro-NATO Joint Jet Pilot Training military & civ personnel

• Facilitated two Euro-North Atlantic Treaty Organization Joint Jet Pilot Training steering groups consisting of 62 representatives from 13 North Atlantic Treaty Organization nations, directly supporting a $108M multiple Mission Design Series Flight Hours Program.
  
• Organized disposal of 480 IT items, enabling reutilization of $450K of IT equipment back to the Air Force.
  
• Resolved 3,950 computer and training system trouble tickets supporting 1,400 personnel, 189 Undergraduate Pilot Training graduates and bolstering the execution of 54,000 sorties annually.