Summary
Overview
Work History
Education
Skills
Location
Languages
Timeline
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Frank Arias

Frank Arias

Phoenix

Summary

Results-driven IT professional with a robust background in system administration, dedicated to ensuring seamless operation of IT infrastructure.

Proven track record in managing and maintaining servers, networks, and hardware, leading to significant improvements in system reliability and performance.

Overview

27
27
years of professional experience

Work History

Systems Administrator

Arizona Liver Health
Chandler, AZ
02.2025 - Current
  • Here I support 9 Clinical Office Location all over Arizona with over 350 end users.
  • I use ConnectWise to manage trouble tickets and Remote Access Support.
  • We use various Software such as eClinical Works, O365, Barracuda Spam Filter, 3CX VoIP, AZURE, Sentinal One Anti Virus, Adlumin and Auvik Network Monitoring, O365, Entra Cloud Sync, Entra ID
  • VM-Ware for Remote Desktop Server Farm, Ubiquiti WiFi AP's, Meraki Dashboard for Router Firewall and Switches, Cisco DUO for Authentication, MFA, 2FA, SSO, Acronis Imaging, Storage Craft for Live Migrations, Windows 10 and 11 Pro, Windows Server 2022, Server 2025, Password Vaults and CISCO UCS for our Datacenter Operations.
  • On/Off Boarding Employees, Inventory, Asset Tags for all Hardware, PC and Laptop Repair, PA Systems for Presentations, Conference Room TV's, Medical Network Equipment such as MRI's, X-Ray's, Liver Scanners, Paper Cut Printers.
  • Maintained HIPPA and ITIL Compliance.

Systems Administrator

U-Haul International
Phoenix, AZ
01.2023 - 02.2024
  • Managed 8 Locations in the East Valley with over 300 end users.
  • I Supported Desktop Workstations, Servers, VoIP Phones, Security NVR's and Cameras
  • I configured Automated Door and Gate Access, NAS Devices, Card and Key Fobs.
  • I Managed Computer Images, Backups, Software Updates, Antivirus, O365 and all Internal Software.
  • I installed and configured all our Meraki Network devices, Routers, Firewalls, and Switches.
  • I also assigned and supported Tablets, iPhones, Laptops, Printers, and Scanners.
  • I was assigned a service tech vehicle with a ladder and all the tools needed for these tasks.

Systems Administrator

DataSoftWorks
Phoenix, AZ
02.2014 - 12.2023
  • I used Acronis, iBackup, and Storage Craft for backing up system images and recoveries.
  • I used Sentinal to protect Servers and Workstations as the anti-virus solution.
  • Logmein, JoinMe, GoTo Meeting, are remote management software I also utilized.
  • I administered Office 365 CLOUD and have experience with Migrations to AZURE.
  • I installed networks, cabling, server racks, video, sound, security surveillance, and telecom.
  • Repair hardware on PC's, Laptops, Servers, Tablets
  • I also used Webroot as a security agent on computers to protect from malware and other threats.
  • I used Continuum as a remote service to login and support servers and workstations.
  • I also used openDNS on client systems as a layer of protection for our clients.
  • I utilized Appriver, Barracuda and spamAssasin to filter emails to our clients.
  • I supported virtualized and non-virtualized environments, from basic to advanced.
  • Repaired hardware including soldering and motherboards.
  • I provided managed services on all virtualized client systems. Troubleshoot and repair system errors.
  • I go onsite to client locations and repair or install and deploy servers, workstations, routers, firewalls, etc.
  • I implement various types of technology solutions such as wireless, SPAM, Web, Security, Video, etc.
  • I support a variety of hardware and software such as backups, antivirus, CRMs, SANs, images/recovery.

Systems Administrator (IT Manager)

Team Logic IT
Mesa, AZ
07.2008 - 02.2014
  • I managed all the business client accounts. I also consulted with our clients about their IT infrastructure.
  • I trained new engineers and technicians with our client accounts and company standards.
  • I installed, networked, and configured Windows Vista, 7 and 8 Workstations and 2008, and 2012 Servers.
  • I developed websites, databases, networks, information systems, and various types of IT solutions.
  • I support AD, IIS, Email, Backup, Antivirus, Remote, Messaging, VPN, Virtualization services for clients.
  • I performed PC repair, support, maintenance, sales, planning, and implementation from basic to advance.
  • Laptop repair, screen replacement, soldering, AC jacks, motherboard repair.

Support Specialist (Network Engineer)

All Covered Inc.
Tempe, AZ
01.2008 - 12.2008
  • I was the primary engineer for seven of the thirty clients that our office managed.
  • I maintained Active Directory, DNS, DHCP, IIS, FTP, TCP/IP, RDP and VPN.
  • I supported Windows 2000 Pro, XP Pro, Vista, and 2000, SBS, 2003 Servers in data centers.
  • I installed and configured Cisco, SonicWall, WatchGuard, NetGear, Dell, HP, and IBM hardware.
  • I worked with Backup Servers, Exchange Servers, Terminal Servers, Citrix Servers, and Virtual Servers.
  • I utilized Microsoft Office 2000, 2003, and 2007. I supported over 400 users and workstations.

Systems Administrator (IT Manager)

JNS Management Inc.
Phoenix, AZ
05.2006 - 12.2007
  • I managed and administered the IT department for five companies that JNS owns.
  • I managed all the Windows 2000 Servers and SBS services such as AD, IIS, Terminal, and Backups.
  • I networked and configured many devices like Dell, IBM, SonicWall, Watchguard, Netgear, and Cisco.
  • I administered the Access / SQL Server database projects and HTML Dreamweaver web development.
  • I enforced security and company policies by configuring a combination of Server and Firewall settings.
  • I provided PC repair/upgrades, email, DNS, DHCP services for over 200 employees and workstations.

Systems Administrator (IT Manager)

DataSoftWorks LLP
Phoenix, AZ
05.2005 - 04.2006
  • I supervised the network technicians, PC technicians, application developers, and database analysts.
  • I managed all the residential and commercial accounts and scheduled client projects.
  • I developed websites using HTML and FrontPage and installed and configured Networks and Servers.
  • I managed expenses, taxes, permits, business licenses, payroll, budget, and trained employees.
  • I performed computer and server consultation, repair, support, configuration, installation, and testing.
  • I implemented marketing strategies and focused on creating sales and ongoing relationships with clients.

Systems Administrator (IT Manager)

Prescription Drugs Canada LLP
Scottsdale, AZ
03.2002 - 04.2005
  • I was the systems administrator for a pharmaceutical dispensary and order processing centers.
  • I managed the entire information and computer systems for 7 locations in the US and Canada.
  • I created a business system which included Windows web, terminal, virtual, domain and email servers.
  • I installed and networked various types of firewalls, routers, switches, hubs, and other hardware.
  • I interfaced with the CEO and implemented a web project for processing medical web orders.
  • I directed the projects of opening new valley locations. I supported over 100 users and workstations.

Network Technician

Intelitech
Long Beach, CA
02.2002 - 03.2002

Systems Engineer (Database Administrator)

Joy and Associates P.C.
Phoenix, AZ
12.2000 - 02.2002
  • I managed business client accounts and installed and configured QuickBooks, MAS, Peachtree software.
  • I developed FoxPro and SQL reports and databases and tables for internal accounting purposes.
  • I created and deployed custom web pages and FoxPro applications for clients and hosting servers.
  • I performed internal and client computer, server, printer and network repair and support.
  • I trained clients on accounting software and upgrades. I applied all updates and data imports and exports.
  • I backed up all data, and configured scans for software threats and managed servers for the firm.

Database Analyst

May National Bank of Arizona
Phoenix, AZ
05.2000 - 08.2001

Network Security

Telecom Distribution Services Corp - Contractor for: Honeywell Aerospace
San Marcos, CA
05.2000 - 11.2000

Computer Technician

Metro One Telecommunications Inc.
Beaverton, OR
04.2000 - 05.2000

Network Technician

MasTec North America Inc.
Tempe, AZ
01.2000 - 04.2000

Motherboard and Electronics Technician

Hadco Inc
Phoenix, AZ
11.1998 - 01.2000
  • Soldering, and Motherboard fabrication.

Education

Associate of Science - Software Engineering, Minor in Databases and Networking

University of Advancing Computer Technology
Tempe, AZ
04.2002

Skills

  • Familiar with a vast array of hardware, software, databases, concepts and technologies, including:
  • System upgrades
  • System monitoring
  • Technical support
  • System updates
  • Remote Access
  • Windows administration
  • User management
  • Software installation
  • Desktop troubleshooting
  • Server management
  • Network troubleshooting
  • Backup management
  • Hardware and software installation
  • Disaster recovery
  • IT documentation
  • File system administration
  • Device configuration
  • Helpdesk operations
  • Server maintenance
  • Hardware troubleshooting
  • Help desk software
  • Program installations
  • Configuration management
  • End point configurations
  • Patch management
  • Incident management
  • Network administration
  • Project management
  • Hardware provision management
  • Mobile device management
  • Technical specifications
  • Capacity planning
  • Email administration
  • Equipment management
  • Technical writing
  • Virtualization
  • Technical education
  • Performance tuning
  • Performance testing
  • Offboarding and onboarding
  • Cisco router and switch security
  • Virtualization technologies
  • Web security
  • Project coordination
  • Vendor coordination
  • Software change management
  • Scripting languages
  • Technical solution development
  • Specifications
  • Firewall configuration
  • Server improvements
  • Diagnosing issues
  • Infrastructure upgrading
  • Hardware expertise
  • Active directory
  • Storage management
  • New program installations
  • Windows 95/98/2000/XP/XP pro/nt
  • Technical troubleshooting
  • User support
  • Hardware installation
  • Network security
  • Database administration
  • Data backup
  • PC diagnostics
  • Cloud management
  • Application support
  • Quick learner
  • IP addressing and subnetting
  • LAN and WAN control
  • Vendor relationship management
  • Wireless networking
  • User training
  • Attention to detail
  • Virtual machine operation
  • Remote conferencing support
  • Connectivity resolution
  • Team collaboration
  • Application configuration
  • Software management
  • Network firewall management
  • System testing
  • New technology integration
  • Servers expertise
  • Self motivation
  • Firewall management
  • Technical analysis
  • Parts inventory management
  • Server event logging
  • Permissions and Access control
  • VoIP systems

Location

Phoenix, Arizona 85041 – United States

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Systems Administrator

Arizona Liver Health
02.2025 - Current

Systems Administrator

U-Haul International
01.2023 - 02.2024

Systems Administrator

DataSoftWorks
02.2014 - 12.2023

Systems Administrator (IT Manager)

Team Logic IT
07.2008 - 02.2014

Support Specialist (Network Engineer)

All Covered Inc.
01.2008 - 12.2008

Systems Administrator (IT Manager)

JNS Management Inc.
05.2006 - 12.2007

Systems Administrator (IT Manager)

DataSoftWorks LLP
05.2005 - 04.2006

Systems Administrator (IT Manager)

Prescription Drugs Canada LLP
03.2002 - 04.2005

Network Technician

Intelitech
02.2002 - 03.2002

Systems Engineer (Database Administrator)

Joy and Associates P.C.
12.2000 - 02.2002

Database Analyst

May National Bank of Arizona
05.2000 - 08.2001

Network Security

Telecom Distribution Services Corp - Contractor for: Honeywell Aerospace
05.2000 - 11.2000

Computer Technician

Metro One Telecommunications Inc.
04.2000 - 05.2000

Network Technician

MasTec North America Inc.
01.2000 - 04.2000

Motherboard and Electronics Technician

Hadco Inc
11.1998 - 01.2000

Associate of Science - Software Engineering, Minor in Databases and Networking

University of Advancing Computer Technology