Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

DEBRA WATSON

Covington,GA

Summary

Over 15 years of professional experience in an Office Environment

Overview

22
22
years of professional experience
1
1
Certification

Work History

Disaster Survivor Assistance Specialist

FEMA
Tallahassee, FL
06.2024 - Current
  • Generated reports to track the performance metrics of team members.
  • Developed and implemented specialized procedures for customer service operations.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Participated in ongoing training and compliance activities.
  • Maintained positive working relationships with fellow staff and management.

Guest Service Specialist Trainer- part-time

GWCC-Mercedes Benz Stadium
Atlanta, Georgia
01.2009 - Current
  • Provide guest information via phone inquiries; provide services and information to guests with disabilities
  • Operated a multi-line telephone system, viewed security cameras during daily operations
  • Utilized Excel and Microsoft Office and responsible for cash deposits
  • Specific job duties may include collecting lost and found items, assisting with lost children/parents, resolving guest complaints and greeting guests outside
  • Train the new hire for the stadium

Admin I - III (Senior) Line-Haul

Fedex Ground Operations
Ellenwood, Georgia
01.2013 - 10.2023
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files
  • Verifies timely log entry into system
  • Enters all individual vehicle mileage record information into the system and works with ICs and Line-Haul staff to rectify any issues
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Route Service Representative/Lead

Quest Diagnostics
Atlanta, Georgia
01.2003 - 06.2008
  • Operated a company vehicle and safely transported temperature sensitive specimens, delivered equipment and material to appropriate destinations
  • Required having knowledge of multiple routes to back up assigned drivers
  • Ensures all specimens are collected accurately and on time

Education

Associate of Applied Business - Marketing

Gateway Technical College
Racine, Wisconsin

Skills

  • Team Building and Leadership
  • Training and Supervision
  • Problem-Solving Skills
  • Office Management Capabilities
  • Logistic Supervisor
  • Driving Skills
  • Team Builder
  • Strategic planning
  • Oral/written communications
  • Customer Service Lead
  • Typing 45 wpm
  • Policy/procedure development
  • Skilled and dedicated Administrative Assistant
  • Microsoft Windows
  • Word
  • Excel
  • Office
  • PowerPoint

Affiliations

I help feed the homeless with my sister and pass out the daily read for the day.

Which is a small book for reading with bible verses. We also feed disabled veterans.

Certification

  • Teachers Training in Christian Education in 2016

References

References available upon request.

Timeline

Disaster Survivor Assistance Specialist

FEMA
06.2024 - Current

Admin I - III (Senior) Line-Haul

Fedex Ground Operations
01.2013 - 10.2023

Guest Service Specialist Trainer- part-time

GWCC-Mercedes Benz Stadium
01.2009 - Current

Route Service Representative/Lead

Quest Diagnostics
01.2003 - 06.2008

Associate of Applied Business - Marketing

Gateway Technical College

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DEBRA WATSON