Teiyana Wiltz

•Collecting information that supports leadership and operational decision- making, providing accessible, in-person case-specific information and referrals.

•Providing survivors with referrals to whole community partners, as needed; and Identifying disability inclusive public information needs to

facilitate the development and dissemination of strategic messaging.

•Essential Functions of DSA. Assess, Inform and Report (AIR): Assess, inform, and report critical and emerging disaster needs to the Operations Section and other Joint Field Office (JPO) leadership for decision-making purposes.

•On-site Registration Intake. Register survivors for disaster assistance, provide guidance through the registration process, and offer and overview of FEMA disaster assistance.

•Case Status Updates and Inquiries. Review survivors material on-site, providing basic information about application status, other eligible

assistance, and collecting new information or documents for case files.

•Survivor Needs Assessment Engage disaster survivors and local officials in identifying immediate needs for a quick resolution via FEMA and/or our whole community partners.

•Community Outreach and Partnerships, Conduct

community outreach and create partnerships with the local and state, emergency managers, disability partners, private sector, voluntary agencies,

faith-based and community-based organizations to foster a culture of strengthened alliances to support the delivery of inclusive, equitable survivors.

• Expedited treatment time by efficiently taking accurate impressions, preparing study models, and fabricating custom appliances for patients.
• Monitored inventory levels of clinical supplies regularly, ordering replacements proactively to avoid shortages or delays in treatment delivery.
• Contributed to team collaboration by participating in regular staff meetings and sharing insights on best practices for patient care.
• Maintained updated knowledge of industry advancements through participation in continuing education courses and professional development opportunities.
• Enhanced overall patient experience through attentiveness to individual needs during both routine check-ups and more involved procedures.
• Promoted oral health among patients through thorough instruction on proper hygiene techniques specific to their orthodontic appliances.
• Assisted orthodontist in completing complex cases with precision, contributing to successful treatment outcomes.
• Facilitated effective communication between orthodontist and referring dentists, ensuring seamless coordination of care across providers.
• Ensured optimal sterilization of instruments, maintaining strict adherence to infection control protocols within the practice.
• Developed strong rapport with patients, fostering trust through empathetic communication and professionalism.
• Collaborated closely with orthodontist on treatment planning decisions, offering expertise as a Certified Orthodontic Assistant when needed.
• Enhanced practice efficiency by managing appointments, confirming insurance coverage, and maintaining accurate patient records.
• Increased patient satisfaction by promptly addressing concerns and ensuring a positive experience during appointments.
• Streamlined office operations by effectively coordinating schedules for multiple providers and staff members.
• Reduced wait times for patients by promptly setting up exam rooms with necessary supplies prior to appointments.
• Contributed to the growth of practice by providing exceptional care, leading to increased referrals from satisfied patients.
• Maintained compliance with all relevant regulations and guidelines, upholding the highest standards of patient care and safety within the practice.
• Documented progress notes accurately after each appointment, ensuring a complete and organized patient record for future reference.
• Improved patient comfort by providing educational materials and answering questions regarding orthodontic procedures.
• Set appointments and made follow-up calls.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.