Alani Fisher Boone
Kissimmee,FL
Summary
Dedicated Customer Service Specialist committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Case Manager
Percepta
10.2023 - Current
- Assessed customers' needs, developed service plans and monitored progress towards goals
- Facilitated communication between customers and dealerships to ensure customers' needs were met.
- Provided financial assistance to customers for the cost of repairs for their vehicles.
- Compiled reports on cases and submitted them to supervisors as required
- Monitored case progression through regular follow-up contacts
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Handled up to 20 cases per month
Customer Service Representative
PFS group
01.2023 - 10.2023
- Billing for hospital and professional care facilities
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Informed customers about billing procedures, processed payments over $1,000 daily and provided payment plan assistance using the EPIC hospital system
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Met call volume of 60 calls or more a day to ensure customers needs were met and addresses
Education
Associate of Arts - Psychology
Texas Southern University
Houston, TX12.2027
Skills
- Adaptive Team Player
- Typing 30 wpm
- Professional telephone demeanor
- Product Knowledge
- Critical Thinking
- Paperwork Processing
- HIPAA compliance
- Product Sales
- Complaint Resolution
- Microsoft Office
- Patient support
Timeline
Case Manager
Percepta
10.2023 - Current
Customer Service Representative
PFS group
01.2023 - 10.2023
Associate of Arts - Psychology
Texas Southern University
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