Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alani Havellana

Buckeye

Summary

Detail-oriented and compassionate Pharmacy Technician with 4 years of experience in medication management, prescription processing, and customer service. Adept at accurately entering prescription data, ensuring insurance accuracy, and communicating effectively with doctors and patients. Proven ability to thrive in fast-paced, remote environments while providing exceptional care. Passionate about contributing to CVS Health’s mission of improving health care with heart.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
02.2021 - Current
  • Handled 700+ prescriptions daily, including dispensing, reviewing, ordering and selling on a daily basis in a fast paced environment within a team based setting.
  • Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
  • Assisted with billing, entering orders with high accuracy and verifying insurance.
  • Ran reports, checked data and resolved discrepancies to manage records.
  • Actively assisted patients with OTC medications and medical supplies.

Waitress

Augies Sports Grill
12.2019 - 02.2021
  • Advised guests on menu choices, accommodated requests and noted preferences.
  • Addressed issues promptly, relaying complaints directly to management.
  • Checked with guests upon delivery of food items to promote patron satisfaction.
  • Set and bussed tables while maintaining sanitation standards.
  • Delivered genuine hospitality and greeted customers upon arrival.
  • Verified customer IDs to meet minimum age requirements for alcoholic beverages.

Sales Associate

Sally Beauty Supply
08.2017 - 03.2020
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Processed payments quickly to keep customer flow moving.
  • Demonstrated selling experience in fast-paced, service-oriented retail setting.

Education

High School Diploma -

Desert Edge Highschool
Goodyear, Arizona
05.2017

Skills

  • Prescription Interpretation & Data Entry
  • Time Management in Fast-Paced Environments
  • Communication with Doctors & Insurance Companies
  • Attention to Detail
  • Customer Service & Patient Support
  • Confidentiality & HIPAA Compliance
  • Technical Skills (Pharmacy Software, Microsoft Office, etc)
  • Compassionate Patient Care

Certification

  • CPhT - Certified Pharmacy Technician
  • HIPAA Compliance Training
  • Food Handler's License
  • Alcohol Handler's License

Languages

English
Full Professional

Timeline

Certified Pharmacy Technician

Walmart
02.2021 - Current

Waitress

Augies Sports Grill
12.2019 - 02.2021

Sales Associate

Sally Beauty Supply
08.2017 - 03.2020

High School Diploma -

Desert Edge Highschool

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