Brittanie Foland
Fulton,NY
Summary
Dedicated Certified Pharmacy Technician with expertise in prescription processing, inventory management, and customer service. Skilled in resolving insurance claims and collaborating with healthcare providers to ensure patient safety and compliance with regulatory standards. Experienced in managing pharmacy operations and enhancing efficiency, contributing to high-quality patient care and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
BioPlus Specialty Pharmacy
Altamonte Springs, FL
07.2022 - Current
- Processed prescription orders accurately and efficiently for patients at BioPlus Specialty Pharmacy.
- Collaborated with healthcare providers to resolve prescription issues promptly.
- Utilized pharmacy management software to track prescriptions and patient records efficiently.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Performed administrative duties such as data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Entered prescription information into computer databases.
Certified Pharmacy Technician
Walmart pharmacy
Cobleskill/Kissimee FL, New York
02.2019 - 06.2021
- Collaborated with healthcare providers to resolve prescription issues promptly.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared and dispensed medications while adhering to safety protocols and regulations.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventory levels, ensuring availability of medications and supplies.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Monitored expiration dates on medications on drug products prior to dispensing them to customers.
- Utilized pharmacy management software to track prescriptions and patient records efficiently.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Entered patient profile information into computer systems accurately and completely.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Verified accuracy of patient information on prescription orders.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Maintained clean and organized workspaces to comply with health standards.
- Maintained clean and organized pharmacy shelving and work areas.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Prepared prescription transfers to other pharmacies.
- Performed administrative duties such as filing, data entry, answering phones.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Administered flu shots and vaccinations according to pharmacy regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Compiled customer demographics, allergy, and medical history background.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Education
High School Diploma -
Penn Foster
Online04-2022
Skills
- Prescription processing
- Inventory management
- Insurance claim resolution
- Pharmacy software
- Regulatory compliance
- Medication dispensing
- Quality assurance
- Safety protocols
- Data management
- Attention to detail
- Communication skills
- Team collaboration
- Problem solving
- Customer service
- Time management
- Drug classification
- HIPAA
- Pharmaceutical calculations
- Multitasking and organization
- Problem-solving skills
- Pharmacology expertise
- Data entry
- Patient confidentiality
- Filling prescriptions
- Medication preparation
- Stocking medications
- Pharmacy law compliance
- Insurance billing
- Records management
- Updating medication histories
- Patient paperwork
- FDA and HIPAA compliance
- Point of sale systems proficiency
- Refill requests
- Record keeping
- HIPAA regulations
- Prescription verification
- Prescription interpretation
- Prescription management
- Medication safety protocols
- Quality control
- Equipment troubleshooting
- Empathy and patience
- Pharmacy operations
- Communication skills
- Workflow optimization
- Medication order processing
- Interpreting orders
- Stocking shelves
- Labeling prescriptions
- Medicare processes
- Verifying orders
Languages
English
Full Professional
Certification
- CPhT
- Registered Pharmacy Technician
Timeline
Certified Pharmacy Technician
BioPlus Specialty Pharmacy
07.2022 - Current
Certified Pharmacy Technician
Walmart pharmacy
02.2019 - 06.2021
High School Diploma -
Penn Foster