Terry Polk
Texarkana
Summary
Certified pharmacy technician with strong skills in prescription processing and medication management. Proven track record of improving operational efficiency and ensuring compliance with regulatory standards. Expertise in maintaining accurate records and providing exceptional patient care. Dedicated to optimizing pharmacy operations and enhancing service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walker Brothers Drug
Plain Dealing
01.2020 - 03.2026
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Assisted pharmacists in medication preparation and dispensing tasks daily.
- Monitored inventory levels and ordered supplies to ensure availability.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Collaborated with healthcare providers to resolve prescription-related inquiries promptly.
- Trained new pharmacy staff on procedures and best practices regularly.
- Utilized pharmacy management software to streamline operations and improve workflow efficiency.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Prepared pricing and instruction labels for placement on prescriptions.
- Generated labels for compounded medications using an automated system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
Certified Pharmacy Technician
Brookshires Grocery Company
11.2003 - 07.2024
- Assisted pharmacists in medication preparation and dispensing tasks daily.
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Monitored inventory levels and ordered supplies to maintain optimal stock availability.
- Educated patients on medication usage and potential side effects effectively.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Collaborated with healthcare providers to address and resolve prescription-related inquiries, enhancing patient care.
- Trained new pharmacy staff on procedures and best practices regularly.
- Utilized pharmacy management software to streamline operations and improve workflow efficiency.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Prepared pricing and instruction labels for placement on prescriptions.
- Generated labels for compounded medications using an automated system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
Education
High School Diploma -
Airline High School
Bossier City, LA05-2002
Some College (No Degree) -
Bossier Parish Community College
Bossier City, LASkills
- Prescription processing
- Medication dispensing
- Medication management
- Prescription verification
- Insurance claim processing
- Insurance billing
- Insurance verification
- Pharmacy software
- Inventory control
- Inventory management
- Drug inventory control
- Workflow optimization
- Regulatory compliance
- Pharmacy law compliance
- Medication safety protocols
- Patient confidentiality
- Patient paperwork
- Filling prescriptions
- Prescription interpretation
- Prescription labeling
- Refill requests
- Drug storage procedures
- Stocking medications
- Record keeping
- Data entry
- Customer relationship management
- Customer service
- Answering customer questions
- Team collaboration
- Staff development
- New hire onboarding
- Attention to detail
- Effective communication
- Verbal and written communication
- Time management
- Multitasking and organization
- Conflict resolution
- Problem solving
- Problem-solving skills
- HIPAA
- FDA compliance
- Pharmacy operations
- Point of sale systems proficiency
- Proper labeling
- Pharmacy and customer records management
- Pharmacy and customer records management
- Answering customer questions
Certification
- Louisiana Board of Pharmacy Technician
- Texas Board of Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walker Brothers Drug
01.2020 - 03.2026
Certified Pharmacy Technician
Brookshires Grocery Company
11.2003 - 07.2024
High School Diploma -
Airline High School
Some College (No Degree) -
Bossier Parish Community College