DEE-DEE GUNTER
Walmart
Baldwin,FL
23
years of professional experience
Certified Pharmacy Technician with expertise in medication dispensing, HIPAA compliance, and insurance billing. Proven ability to enhance patient care through accurate prescription processing and exceptional customer service.
Work History
Certified Pharmacy Technician
2 Years 11 Months- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications, adhering to safety protocols and best practices for pharmaceutical handling.
- Educated customers on medication usage, potential side effects, and proper storage techniques for enhanced health outcomes.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock availability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors' offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Correctional Officer
17 Years 6 Months- Monitored inmate behavior to ensure safety and compliance with regulations.
- Assisted in de-escalating conflicts between inmates using effective communication techniques.
- Conducted regular security inspections of facilities and perimeter areas.
- Maintained accurate logs of inmate activities, incidents, and daily operations.
- Collaborated with team members to implement safety protocols across multiple shifts.
- Trained new officers on operational procedures and emergency response protocols.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Assisted in intake and release of inmates.
Certified Nursing Assistant
4 Years 4 Months- Monitored vital signs, recording changes for nursing staff review.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records, enhancing care coordination.
- Supported rehabilitation exercises under supervision of nursing staff.
- Implemented infection control measures to maintain a safe environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Insurance Verification Specialist
4 Years 7 Months- Conducted thorough insurance verifications to ensure patient eligibility and coverage accuracy.
- Processed pre-authorization requests efficiently to expedite patient treatment timelines.
- Maintained accurate documentation of insurance communications and verification outcomes.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
Education
Associate of Science - General Studies
No Degree - Pharmacy Technician
Skills
Prescription processing
Insurance billing
Medication order processing
HIPAA regulations
HIPAA compliance
Prescription dispensing
Claims processing
Inventory management
Controlled substance management
Label accuracy assurance
Patient documentation
Pharmaceutical safety
HIPAA compliance
Medication order processing
Timeline
Certified Pharmacy Technician
Walmart
10.2023 - CurrentRead More
Certified Nursing Assistant
River City Rehabilitation Center
05.2022 - 2022Read More
Insurance Verification Specialist
Jax Spine and Pain
02.2022 - 2024Read More
Correctional Officer
State of Florida Department of Corrections
10.2003 - 04.2021Read More
Everest College
No Degree from Pharmacy Technician
Read More
Florida State College
Associate of Science from General Studies
Read More