Alani Kadio
Summary
Reliable, top-notch sales associate with a 4 year experienced customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
09.2023 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Stocker
Dollar Tree Stores
05.2023 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Retail Store Associate
Stewart's Shops
07.2019 - 08.2023
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales by providing exceptional customer service and product knowledge.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
High School Diploma -
Albany High School
Albany, NY06.2020
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Loading and unloading
- Clean Driving Record
- Heavy Lifting
- Stocking and Inventory
- Punctual and Reliable
Certification
- Cashier Tobacco/Alcohol Serving Certificate, 2022
- OSHA Certificate, 2022
Knowledge Skills
- Greeting Customers
- Verbal Communication
- Cash Handling
- Strong Product Knowledge
- Basic Math Skills
- Understanding of Customer Base
References
FURNISHED UPON REQUEST
Timeline
Delivery Driver
DoorDash
09.2023 - 05.2024
Stocker
Dollar Tree Stores
05.2023 - 08.2023
Retail Store Associate
Stewart's Shops
07.2019 - 08.2023
High School Diploma -
Albany High School