Alani Oneal
Security Officer
Las Vegas,NV
Summary
I am an Security-focused and diligent Guard skilled at protecting personnel and premises. Also, I Respond and act appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. To conclude, anticipating trouble and takeing steps to intervene and diffuse using keen eye for detail.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Security Officer
Caesars Entertainment
Las Vegas, NV
01.2023 - Current
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Customer Service Representative
24-7 Intouch
Las Vegas, NV
08.2021 - 03.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Truck Driver
Swift Transportation
Las Vegas, NV
10.2020 - 03.2021
- Dropped and hooked trailers and changed configuration of equipment.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
Education
Certificate - Medical Billing And Coding
Nevada Career Institute
Las Vegas, NV 04.2023 - Current
High School Diploma -
San Bernardino High School
San Bernardino, CA 08.2011 - 05.2015
Skills
Dispatch
Security Guard License
Safety and security
Superior customer service
Multi-line phone talent
Insurance claims analysis
Records management
Medical claims coding
Medical billing code accuracy
Analytical and Critical Thinking
Teambuilding
Cultural Awareness
Written Communication
First Aid and CPR
Safety training
Timeline
Certificate - Medical Billing And Coding
Nevada Career Institute
04.2023 - Current
Security Officer
Caesars Entertainment
01.2023 - Current
Customer Service Representative
24-7 Intouch
08.2021 - 03.2022
Truck Driver
Swift Transportation
10.2020 - 03.2021
High School Diploma -
San Bernardino High School
08.2011 - 05.2015