Katherine Astorga Arias
San Diego,CA
Summary
Vigilant Security Dispatcher, known for high productivity and efficient completion of tasks. Possess specialized skills in emergency response coordination, communication systems management, and protocol enforcement. Excel in critical thinking, problem-solving, and decision-making to ensure safety and security objectives are achieved.
Overview
7
7
years of professional experience
Work History
Security Officer
San Diego Zoo
San Diego, California
08.2023 - Current
- Assisted in emergency response procedures during events and incidents.
- Documented all communications and updates in real-time databases.
- Trained new dispatchers on procedures and software systems.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Resolved issues and emergencies by assessing situations and dispatching appropriate resources.
Security Officer
San Diego Padres
San Diego, USA
06.2022 - 11.2024
- Wrote detailed reports on property damage, theft, unauthorized persons, and unusual incidents.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Handled calls promptly and with professionalism.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
Security Supervisor
SeaWorld Adventure Park
San Diego, USA
10.2021 - 02.2023
- Oversaw daily monitoring and patrolled buildings and grounds..
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated communication between security personnel and emergency response teams.
- Responded promptly to alarms and dispatched personnel as needed for emergencies.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
Front End Cashier
Costco
San Diego, USA
10.2020 - 06.2021
- Greeted customers and responded to requests for information
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Campus Safety Officer
California Lutheran University
Thousand Oaks, USA
07.2019 - 05.2020
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Obtained CPR, First Aid and AED certifications in preparation for on-campus emergencies.
Education
High School Diploma -
Montgomery Senior High School
San Diego, CASome College (No Degree) - Cyber Security
Grossmont College
El Cajon, CASkills
- Conflict resolution techniques
- Fluent in Spanish (Reading, Writing, and Speaking)
- First aid and CPR certified
- Microsoft Office expertise
- Scheduling and calendar management
- Verbal and written communications
- Adaptive team player
- Radio communications and proper radio protocol
- Computer-aided dispatch (CAD) systems
- Rapid decision-making in high-stress situations
- Situational awareness
- Attention to detail
- Critical thinking and problem-solving
- Surveillance monitoring
- Multitasking capacity
- Dispatch
Timeline
Security Officer
San Diego Zoo
08.2023 - Current
Security Officer
San Diego Padres
06.2022 - 11.2024
Security Supervisor
SeaWorld Adventure Park
10.2021 - 02.2023
Front End Cashier
Costco
10.2020 - 06.2021
Campus Safety Officer
California Lutheran University
07.2019 - 05.2020
High School Diploma -
Montgomery Senior High School
Some College (No Degree) - Cyber Security
Grossmont College