Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Vinson

Rowlett

Summary

I have 10yrs of customer service experience, I have 2-3 years of call center experience, and proficient computer skills , 3 years of managing money management.4years of management experience. I also have a security guard experience and currently have my level 2 noncommissioned license. Currently awaiting my level 3 license for security.

Overview

11
11
years of professional experience

Work History

Security Officer

All Star Security Services
10.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

CSR

Etech
08.2024 - 10.2024
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Performed account maintenance activities such as updating client information in databases.
  • Developed strategies to improve quality of customer service delivery.
  • Provided customer service support to customers over the phone and by email.
  • Adhered to company's established protocols for handling confidential data.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Documented all conversations with customers in CRM software according to company standards.

CSR / Banker / Credit Specialist

Genpact
01.2023 - 12.2023

Dispatch Operator

EcamSecure
01.2023 - 12.2023

Security Guard

Bosman Security
02.2022 - 12.2023

Security Guard

Allied Universal Security
01.2022 - 04.2022

Security

Teachout Security
05.2021 - 09.2021

Manager

Subway
11.2020 - 02.2021

Security Officer

City Shield Security
06.2020 - 11.2020

Crew Member

Jersey Mike’s
05.2020 - 05.2020

Customer Service

Advance
05.2020 - 05.2020

Security Officer

Securitas
03.2020 - 05.2020

Waitress/Bartender

Ultra Lounge
05.2019 - 09.2019

Call Center

Concentrix
05.2019 - 07.2019

Cashier Fine Dining

MGM Casino
12.2018 - 04.2019

Food Prep

Whole Foods
10.2018 - 02.2019

Bartender

Ford Field
09.2018 - 01.2019

Cash Stand Attendant / Security

LCA
02.2018 - 01.2019

Ford Field Security

12.2017 - 01.2019

Call Representative

Call Center Direct Dialog DTE
11.2017 - 02.2018

DPS Maintenance

11.2017 - 01.2018

Ford Field Maintenance

10.2017 - 12.2017

Shift Leader in Training

Panera Bread
11.2016 - 11.2016

Cashier

Burger King
11.2015 - 03.2016

Sales Floor Cashier

Macy’s
09.2015 - 11.2015

Overnight Crew Member

Meijers
07.2015 - 11.2015

Cashier

Popeyes
02.2015 - 08.2015

Crew Member

Popeyes
01.2014 - 01.2015

Education

Orange High School

Skills

  • CRM Software
  • Complaint Handling
  • Call Management
  • Paperwork Processing
  • Account updating
  • Data Entry
  • Product Knowledge
  • Appointment Scheduling
  • Scheduling
  • Complaint resolution
  • Inbound and Outbound Calling
  • Information Security
  • Microsoft PowerPoint
  • De-Escalation Techniques
  • Customer Relations
  • In-store support
  • Typing proficiency
  • Conflict Resolution
  • Problem-solving abilities
  • Positive and professional
  • Medical terminology knowledge
  • Sales closing
  • Typing [Number] WPM
  • Clerical Support
  • Adaptive team player
  • Active Listening
  • Microsoft Excel
  • Microsoft Outlook
  • Technical Support
  • High-energy attitude
  • Retail sales customer service
  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • CCTV monitoring
  • Superior customer service
  • Physical fitness
  • Emergency response
  • Surveillance
  • Patrol operations
  • Access control
  • Complex Problem-solving
  • Relationship building and management
  • Conflict de-escalation
  • Security screenings
  • Conflict resolution techniques
  • Threat assessment
  • Electronic surveillance
  • Access control management
  • Threat management
  • Document management
  • Security equipment operation
  • Metal detector operation
  • Emergency management
  • Crisis management
  • Dispatch
  • Night and safe deposit procedures
  • Weapons training
  • Background checks

Timeline

Security Officer

All Star Security Services
10.2024 - Current

CSR

Etech
08.2024 - 10.2024

CSR / Banker / Credit Specialist

Genpact
01.2023 - 12.2023

Dispatch Operator

EcamSecure
01.2023 - 12.2023

Security Guard

Bosman Security
02.2022 - 12.2023

Security Guard

Allied Universal Security
01.2022 - 04.2022

Security

Teachout Security
05.2021 - 09.2021

Manager

Subway
11.2020 - 02.2021

Security Officer

City Shield Security
06.2020 - 11.2020

Crew Member

Jersey Mike’s
05.2020 - 05.2020

Customer Service

Advance
05.2020 - 05.2020

Security Officer

Securitas
03.2020 - 05.2020

Waitress/Bartender

Ultra Lounge
05.2019 - 09.2019

Call Center

Concentrix
05.2019 - 07.2019

Cashier Fine Dining

MGM Casino
12.2018 - 04.2019

Food Prep

Whole Foods
10.2018 - 02.2019

Bartender

Ford Field
09.2018 - 01.2019

Cash Stand Attendant / Security

LCA
02.2018 - 01.2019

Ford Field Security

12.2017 - 01.2019

Call Representative

Call Center Direct Dialog DTE
11.2017 - 02.2018

DPS Maintenance

11.2017 - 01.2018

Ford Field Maintenance

10.2017 - 12.2017

Shift Leader in Training

Panera Bread
11.2016 - 11.2016

Cashier

Burger King
11.2015 - 03.2016

Sales Floor Cashier

Macy’s
09.2015 - 11.2015

Overnight Crew Member

Meijers
07.2015 - 11.2015

Cashier

Popeyes
02.2015 - 08.2015

Crew Member

Popeyes
01.2014 - 01.2015

Orange High School

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Faith Vinson