Faith Vinson
Rowlett
Summary
I have 10yrs of customer service experience, I have 2-3 years of call center experience, and proficient computer skills , 3 years of managing money management.4years of management experience. I also have a security guard experience and currently have my level 2 noncommissioned license. Currently awaiting my level 3 license for security.
Overview
11
11
years of professional experience
Work History
Security Officer
All Star Security Services
2024.10 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
CSR
Etech
2024.08 - 2024.10
- Analyzed call trends to identify areas of improvement for customer service processes.
- Performed account maintenance activities such as updating client information in databases.
- Developed strategies to improve quality of customer service delivery.
- Provided customer service support to customers over the phone and by email.
- Adhered to company's established protocols for handling confidential data.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Documented all conversations with customers in CRM software according to company standards.
CSR / Banker / Credit Specialist
Genpact
2023.01 - 2023.12
Dispatch Operator
EcamSecure
2023.01 - 2023.12
Security Guard
Bosman Security
2022.02 - 2023.12
Security Guard
Allied Universal Security
2022.01 - 2022.04
Security
Teachout Security
2021.05 - 2021.09
Manager
Subway
2020.11 - 2021.02
Security Officer
City Shield Security
2020.06 - 2020.11
Crew Member
Jersey Mike’s
2020.05 - 2020.05
Customer Service
Advance
2020.05 - 2020.05
Security Officer
Securitas
2020.03 - 2020.05
Waitress/Bartender
Ultra Lounge
2019.05 - 2019.09
Call Center
Concentrix
2019.05 - 2019.07
Cashier Fine Dining
MGM Casino
2018.12 - 2019.04
Food Prep
Whole Foods
2018.10 - 2019.02
Bartender
Ford Field
2018.09 - 2019.01
Cash Stand Attendant / Security
LCA
2018.02 - 2019.01
Ford Field Security
2017.12 - 2019.01
Call Representative
Call Center Direct Dialog DTE
2017.11 - 2018.02
DPS Maintenance
2017.11 - 2018.01
Ford Field Maintenance
2017.10 - 2017.12
Shift Leader in Training
Panera Bread
2016.11 - 2016.11
Cashier
Burger King
2015.11 - 2016.03
Sales Floor Cashier
Macy’s
2015.09 - 2015.11
Overnight Crew Member
Meijers
2015.07 - 2015.11
Cashier
Popeyes
2015.02 - 2015.08
Crew Member
Popeyes
2014.01 - 2015.01
Education
Orange High School
Skills
- CRM Software
- Complaint Handling
- Call Management
- Paperwork Processing
- Account updating
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Information Security
- Microsoft PowerPoint
- De-Escalation Techniques
- Customer Relations
- In-store support
- Typing proficiency
- Conflict Resolution
- Problem-solving abilities
- Positive and professional
- Medical terminology knowledge
- Sales closing
- Typing [Number] WPM
- Clerical Support
- Adaptive team player
- Active Listening
- Microsoft Excel
- Microsoft Outlook
- Technical Support
- High-energy attitude
- Retail sales customer service
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Emergency response
- Surveillance
- Patrol operations
- Access control
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Security screenings
- Conflict resolution techniques
- Threat assessment
- Electronic surveillance
- Access control management
- Threat management
- Document management
- Security equipment operation
- Metal detector operation
- Emergency management
- Crisis management
- Dispatch
- Night and safe deposit procedures
- Weapons training
- Background checks
Timeline
Security Officer
All Star Security Services
2024.10 - Current
CSR
Etech
2024.08 - 2024.10
CSR / Banker / Credit Specialist
Genpact
2023.01 - 2023.12
Dispatch Operator
EcamSecure
2023.01 - 2023.12
Security Guard
Bosman Security
2022.02 - 2023.12
Security Guard
Allied Universal Security
2022.01 - 2022.04
Security
Teachout Security
2021.05 - 2021.09
Manager
Subway
2020.11 - 2021.02
Security Officer
City Shield Security
2020.06 - 2020.11
Crew Member
Jersey Mike’s
2020.05 - 2020.05
Customer Service
Advance
2020.05 - 2020.05
Security Officer
Securitas
2020.03 - 2020.05
Waitress/Bartender
Ultra Lounge
2019.05 - 2019.09
Call Center
Concentrix
2019.05 - 2019.07
Cashier Fine Dining
MGM Casino
2018.12 - 2019.04
Food Prep
Whole Foods
2018.10 - 2019.02
Bartender
Ford Field
2018.09 - 2019.01
Cash Stand Attendant / Security
LCA
2018.02 - 2019.01
Ford Field Security
2017.12 - 2019.01
Call Representative
Call Center Direct Dialog DTE
2017.11 - 2018.02
DPS Maintenance
2017.11 - 2018.01
Ford Field Maintenance
2017.10 - 2017.12
Shift Leader in Training
Panera Bread
2016.11 - 2016.11
Cashier
Burger King
2015.11 - 2016.03
Sales Floor Cashier
Macy’s
2015.09 - 2015.11
Overnight Crew Member
Meijers
2015.07 - 2015.11
Cashier
Popeyes
2015.02 - 2015.08
Crew Member
Popeyes
2014.01 - 2015.01
Orange High School