Randy Lamb
Garland
Summary
Experienced security officer and customer service representative with a strong track record of enhancing client satisfaction. Over 8 years of experience in customer support, inventory control, and management. Skilled in resolving inquiries and improving operational efficiency through effective communication. Willing to relocate and authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Irving, TX
09.2025 - Current
- Patrol assigned areas (on foot or by vehicle) to prevent theft, vandalism, or unauthorized access.
- Monitor CCTV cameras, alarm systems, and entry/exit points.
- Report suspicious behavior or security breaches immediately.
- Check identification, issue visitor passes, and maintain entry logs.
- Ensure only authorized personnel enter restricted areas.
- Operate metal detectors, x-ray scanners, or other screening devices if required.
- Respond quickly to alarms, emergencies, or disturbances.
Sales Representative
TruGreen
Lewisville, TX
01.2025 - 09.2025
- Evaluate lawns, recommend services, boost adoption, achieve measurable results.
- Explain service benefits, overcome objections, close sales, enhance satisfaction.
- Discuss needs, provide pricing, ensure optimal delivery, collaborate with clients.
- Analyzed customer feedback to refine product offerings, leading to substantial improvements in client satisfaction ratings.
Manager
Happy Distro
Addison, TX
07.2024 - 12.2024
- Managed inventory system, enhancing accuracy and reducing errors significantly.
- Oversaw forklift operations, ensuring efficient loading and unloading processes.
- Organized warehouse layout, maintaining a systematic and orderly environment.
- Monitored security, implementing measures that strengthened premises protection.
- Coordinated product returns, streamlining vendor repair processes for efficiency.
- Picked orders to be shipped via FedEx or Saia.
- Managed the disposition of returned products by coordinating with vendors for repairs or replacements as needed.
Customer Service Representative
Robert Half
Tempe, AZ
12.2023 - 05.2024
- Scheduled passport appointments, enhancing processing efficiency and client satisfaction.
- Guided clients in form completion, improving accuracy and reducing errors.
- Facilitated client information flow, boosting understanding and service quality.
- Resolved client inquiries, significantly increasing satisfaction rates.
- Streamlined bookings, optimizing departmental efficiency and resource use.
Vendor
Larsen Vending
Glendale, AZ
04.2023 - 09.2023
- Safely and efficiently delivering products to customers along a specified route, ensuring that all deliveries are made on time.
- Loading goods onto the delivery vehicle at the start of the route and unloading them at each delivery point.
- Planning and following the most efficient route to minimize travel time and fuel costs while meeting delivery deadlines.
- Keeping accurate records of goods delivered, returned, or exchanged, and maintaining an inventory of products on the delivery vehicle.
- Completing and maintaining accurate delivery records, including delivery receipts and invoices.
Customer Service Representative
Emperoon Constar
Tempe, AZ
09.2022 - 04.2023
- Assisted customers with Spectrum services, resolving issues efficiently and enhancing satisfaction.
- Processed payments and ensured timely delivery of titles post-loan, improving customer retention.
- Collaborated with team to retain clients, preventing competitor switch and boosting loyalty.
- Utilized analytical skills to address account needs, achieving measurable improvements in service.
- Resolved customer concerns, demonstrating strong problem-solving abilities and supportiveness.
CSR - Customer Service Representative
VXI Global Solutions
Tucson, AZ
06.2019 - 04.2020
- Assist customers in online chats/emails with issues they're having on the FOX Sports, FOX Now or FOX Nation/News apps and websites in a timely manner.
- Troubleshoot technical issues, process returns, exchanges, or refunds, and provide step-by-step solutions.
- Log customer interactions, issues, and resolutions into CRM or other support systems.
Education
Associate's degree - Geographic Information Systems
El Centro College
Dallas, TX01.2026
High school diploma - undefined
T. Davis Independent School
Plano, TX05.2009
Skills
Microsoft Office
Commercial driving
Negotiation
Order entry
Customer service
Windows
Door-to door
Telemarketing
Data analysis
Inside sales
Email customer support
Order inquiry handling
Computer literacy
CRM system proficiency
Reach truck
Pallet jack
Warehouse supervisor
Outbound calling
Order processing
Loss prevention
Outside sales
Customer issue escalation
Evacuation procedures
Retail sales
Lead generation
Technical sales
Order picking
Suspicious activity investigations
Report writing
Call center
CCTV surveillance
Microsoft Excel
Supervising experience
Critical thinking
Delivery driver experience
Google Sheets
CPR
Forklift
Sales
Multitasking
First aid
Time management
Customer communication
Security
Hand tools
Leadership
Technical support
Billing issue inquiries
Managing customer accounts
Phone call management
Government agency customer support
Financial services
Sales support
Accounts receivable
Payment processing
Math
Video surveillance
Store management
Facility security systems
Problem-solving
Surveillance operations
Salesforce
Warehouse management
Crisis management
Technical troubleshooting support
Heavy equipment operation
Live chat
Google Workspace
Word processing
Patrolling
Phone customer support
Conflict management
Outbound sales
Microsoft Teams
CRM software
Microsoft Powerpoint
Security alarm response
Computer skills
Certification
- Driver's License March 2023 to Present
- Forklift Certification
- Level II Unarmed Security Guard March 2025 to March 2027
- CPR Certification
- Guard Card
- Armed Security License
- Top Secret Clearance
Timeline
Security Officer
Allied Universal
09.2025 - Current
Sales Representative
TruGreen
01.2025 - 09.2025
Manager
Happy Distro
07.2024 - 12.2024
Customer Service Representative
Robert Half
12.2023 - 05.2024
Vendor
Larsen Vending
04.2023 - 09.2023
Customer Service Representative
Emperoon Constar
09.2022 - 04.2023
CSR - Customer Service Representative
VXI Global Solutions
06.2019 - 04.2020
Associate's degree - Geographic Information Systems
El Centro College
High school diploma - undefined
T. Davis Independent School