Alani Perez
Chaparral
Summary
Dynamic barista with a proven track record at Good News Coffee House, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through personalized recommendations and efficient service. Skilled in espresso machine operation and time management, fostering a collaborative team environment to achieve sales goals and promote a welcoming atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Good News Coffee House
Chaparral, NM
07.2025 - Current
- Assisted customers with menu selections, providing personalized recommendations and exceptional service.
- Operated coffee brewing equipment efficiently to maintain optimal beverage quality and consistency.
- Maintained cleanliness and organization of workstations to promote a safe and welcoming environment.
- Processed cash and electronic transactions accurately while ensuring swift customer checkout experiences.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Adapted quickly to varying customer demands during peak hours, enhancing overall service efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Associate of Arts - Pre Architecture
New Mexico State University
Las Cruces, NMSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Cash register operation
- Espresso machine operation
- Safe food handling
- Menu memorization
- Food preparation
- Performance improvement
- Up-selling
- Smoothie making
- Table bussing
- Sandwich preparation
- Basic math
- Graphic design
- Multitasking and organization
- Clear communication
Certification
Food handling certification
Timeline
Barista
Good News Coffee House
07.2025 - Current
Associate of Arts - Pre Architecture
New Mexico State University