Alani Gutierrez
Miramar,United States
Summary
Dynamic student professional with a proven track record in customer satisfaction and team collaboration, notably at Children Services Council. Skilled in critical thinking and excellent communication, adept at resolving complaints and enhancing service delivery. Demonstrated ability to work well under pressure, ensuring high standards of efficiency and safety across roles.
Overview
1
1
year of professional experience
Work History
Student Support for Broward County Schools Event
Silver Lakes Elementary School
2024.05 - 2024.05
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased parent satisfaction with program by maintaining open communication channels and addressing feedback promptly.
- Ensured proper maintenance of equipment and facilities, providing a safe environment for all participants.
Public Relations Assistant
Children Services Council
2024.04 - 2024.04
- Resolved complaints to maintain customer satisfaction.
- Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
- Worked closely with other internal departments to resolve customer service issues.
Cashier
Coconut Palm Elementary School Fall Festival
2023.10 - 2023.10
- Greeted customers entering school festival and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of day.
- Restocked and organized merchandise.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
- Enhanced customer satisfaction by providing excellent food service in a timely manner.
Retail Worker
Coconut Palm Elementary School PTA Book-fair
2023.05 - 2023.05
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Everglades High School
Miramar, FL2026
Skills
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Working Well Under Pressure
- Problem Resolution
- Teamwork and Collaboration
- Customer Service
Recreational Soccer Player
2016-Current
- Been a team player for 8 years
- Never backed down from a challenge
- Never quit
Timeline
Student Support for Broward County Schools Event
Silver Lakes Elementary School
2024.05 - 2024.05
Public Relations Assistant
Children Services Council
2024.04 - 2024.04
Cashier
Coconut Palm Elementary School Fall Festival
2023.10 - 2023.10
Retail Worker
Coconut Palm Elementary School PTA Book-fair
2023.05 - 2023.05
Everglades High School
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