ALANIS CALDERA PEREZ
ORLANDO
Summary
Results-driven professional specializing in team leadership, operations management, and client relations. Experienced in managing daily operations, ensuring safety compliance, and addressing customer concerns in fast-paced settings. Strong communicator with skills in conflict resolution and staff training, dedicated to enhancing service delivery in healthcare.
Overview
3
3
years of professional experience
Work History
Sales and Leasing Associate
Mid America Apartments
Orlando
02.2025 - Current
- Managed lease agreements to ensure adherence to company policies and regulations, minimizing compliance risks.
- Generated new leads through cold calling, referrals, networking events and online research.
- Provided excellent customer service, addressing tenant inquiries and concerns promptly.
- Conducted follow-up calls with existing clients to confirm satisfaction with leased vehicles and address any outstanding issues.
- Coordinated property maintenance requests and liaised with vendors to ensure timely resolutions and maintain tenant satisfaction.
Waterpark Supervisor
Westgate Lakes Resort & Spa
Orlando
05.2024 - 04.2025
- Supervised a dynamic team of water park staff, providing leadership, guidance, and support in daily operations and customer interactions.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Conducted regular safety audits, identifying and addressing potential hazards to maintain a secure environment for both guests and staff.
- Implemented incentive programs that boosted team morale and increased employee engagement.
- Communicated with executives, providing updates on park operations and financial performance, while proposing improvements to enhance guest satisfaction.
Excursions Captain
Westgate Lakes Resort & Spa
Orlando
04.2023 - 02.2024
- Led team to organize and execute diverse guest excursions, enhancing guest satisfaction and engagement.
- Provided expert commentary and information on points of interest during excursions, enhancing owners' understanding and enjoyment.
- Trained and mentored staff in customer service and safety procedures, fostering a cohesive and professional team environment.
- Utilized digital marketing channels, including social media and email campaigns, to expand audience reach and promote available excursions.
Education
Bachelor of Arts - Health Services Administration
University of Central Florida
Orlando, FL12-2027
HEALTHCARE ADMINISTRATION -
Valencia
Orlando12-2025
Skills
- Property leasing
- Sales strategies
- Lead conversion
- Client engagement
- Relationship management
- Property management
- Negotiation skills
- Team leadership
- Staff development
- Customer service excellence
- Conflict resolution
- Microsoft Office proficiency
Languages
Spanish
Professional
English
Professional
Timeline
Sales and Leasing Associate
Mid America Apartments
02.2025 - Current
Waterpark Supervisor
Westgate Lakes Resort & Spa
05.2024 - 04.2025
Excursions Captain
Westgate Lakes Resort & Spa
04.2023 - 02.2024
Bachelor of Arts - Health Services Administration
University of Central Florida
HEALTHCARE ADMINISTRATION -
Valencia