Amaya Wells
Santa Rosa Beach,FL
Summary
Leasing sales expert with a strong foundation in customer service and negotiation. Successfully opened a new property while achieving significant occupancy growth and lease signings. Versatile in utilizing advanced software for lead management and enhancing overall client satisfaction across various roles.
Overview
5
5
years of professional experience
Work History
Leasing Sales Professional
Heritage Properties Inc
Madison, MS
06.2023 - Current
- Promoted to Senior Leasing Agent after 8 months into the company.
- Opened 225 units at a brand-new property in 2024 as a solo agent on staff.
- Brought occupancy to 55% during my first year.
- Worked multiple internal programs like HappyCo, Yardi, CRM, GROW and Toolbox.
- Achieved 72% of leases signed.
- Conducted property tours to showcase features and benefits to potential buyers.
- Developed client relationships to enhance customer satisfaction and loyalty.
- Utilized software to manage leads and track sales activities effectively.
- Delivered presentations on property features during open houses and events.
- Negotiated contracts and agreements to secure favorable terms for clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Recommended discounts or special offers based on customer needs.
Front Desk Receptionist
Genesis Salon
Mobile, AL
08.2022 - 05.2023
- Greeted clients warmly and ensured a welcoming atmosphere at the salon.
- Coordinated appointment scheduling with salon management software, optimizing client flow.
- Answered phone calls and addressed customer inquiries with professionalism.
- Handled cash register duties and processed client payments accurately.
- Coordinated with team members to ensure smooth daily operations.
- Educated clients on products, improving satisfaction and promoting sales.
- Redirected incoming calls to the appropriate personnel and took messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Addressed customer complaints promptly, ensuring adherence to service standards.
Associate
Foosackly's
Mobile, AL
08.2021 - 08.2022
- Coordinated food preparation and ensured timely order delivery.
- Trained new associates on operational procedures and standards.
- Monitored inventory levels and assisted in stock management tasks.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
Education
Diploma -
Baker High School
Mobile, AL05-2022
Skills
- Team collaboration
- Market analysis
- Client service
- Managing schedules
- Sales enhancement
- Relationship management
- Inventory management
- Transaction management
- Lead management
- Negotiation skills
- Problem solving
- Vendor relationship management
- Leasing facilitation
- Experience enhancement
- Follow-up
- Property leasing
- CRM usage
Languages
English
Timeline
Leasing Sales Professional
Heritage Properties Inc
06.2023 - Current
Front Desk Receptionist
Genesis Salon
08.2022 - 05.2023
Associate
Foosackly's
08.2021 - 08.2022
Diploma -
Baker High School