Jermaine Tarver

• Drive leasing performance by conducting apartment tours, following up with prospects, and converting leads into signed leases

• Build and maintain strong resident relationships through professional communication, responsiveness, and problem resolution

• Process rental applications, verify income, employment, and rental history, and ensure compliance with Fair Housing laws

• Prepare, review, and execute lease agreements, renewals, and move-in documentation with attention to accuracy and deadlines

• Collaborate with property management, maintenance, and vendors to ensure timely unit readiness and resident satisfaction

• Manage resident inquiries, service requests, and account questions while maintaining confidentiality and professionalism

• Utilize property management software and digital tools to track leads, leases, and resident information efficiently

• Support occupancy and revenue goals by maintaining high leasing standards and positive community reputation

• Committed to fostering a positive workplace culture while implementing sustainable practices that benefit both the store and the community.
• Trained and coached employees, reducing turnover and boosting productivity.
• Managed scheduling, delegation, and conflict resolution to maintain a positive work environment.
• Oversaw daily store operation to ensure smooth workflow and compliance with company standards.
• Maintained high service standards, consistently achieving top customer satisfaction scores, while building strong relationships with regular customers and the local community.
• Achieved or exceeded sales and profit goals through strategic planning and team engagement.
• Used data and reports to track performance and make informed business decisions.

• Trained and Promoted 5 employees into management roles to strengthen the store's leadership pipeline.
• Increased department sales for 2 years consecutively through merchandising, promotions, and upselling.
• Reduced shrink loss by 15% within 4 months by controlling inventory, communication, and employee training.

• Delivered exceptional customer service, fostering positive shopping experiences and customer loyalty.
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
• Trained new associates on store policies, procedures, and efficient checkout practices.
• Processed transactions accurately using POS systems, enhancing operational efficiency during peak hours.
• Assisted in merchandising efforts, maintaining visually appealing displays to drive sales engagement.
• Collaborated with team members to streamline restocking processes, improving workflow efficiency and reducing downtime.
• Resolved customer inquiries and complaints effectively, contributing to overall satisfaction ratings.
• Implemented best practices for loss prevention, safeguarding store assets while maintaining a secure environment.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

• Detail-oriented Shipping and Receiving Specialist with over 5 years of experience in logistics and supply chain management.
• Expert in coordinating shipments, tracking inventory, and ensuring timely delivery of goods.
• Skilled in operating warehouse equipment and software systems to streamline shipping processes.
• Skilled in identifying customer needs and delivering tailored solutions to enhance satisfaction and loyalty.
• Proficient in managing high-volume inquiries through various communication channels, including phone, email, and live chat.
• Exceptional problem-solving abilities that enable quick resolution of customer issues, fostering positive experiences.
• Recognized for maintaining a calm and professional demeanor in challenging situations, ensuring effective communication.
• Committed to collaborating with team members to streamline processes and enhance overall efficiency in customer support operations.
• Oversaw shipping and receiving processes to ensure timely and accurate order fulfillment.
• Managed inventory control systems to maintain optimal stock levels and reduce discrepancies.