Britney Guidry
Lafayette,LA
Summary
Dedicated leasing professional skilled in customer service, relationship building, and problem-solving. Known for enhancing tenant retention through effective communication and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Professional
Morgan Properties
Lafayette, LA
03.2025 - Current
- Assisted prospective residents with leasing inquiries, showcasing property features and benefits.
- Conducted property tours, effectively highlighting amenities and community services to enhance tenant interest.
- Processed application documents efficiently, ensuring compliance with company policies and leasing regulations.
- Coordinated lease agreements, maintaining accurate records and facilitating smooth onboarding for new residents.
- Developed positive relationships with current residents, addressing concerns promptly to improve retention rates.
- Collaborated with maintenance teams to ensure timely resolution of resident requests, enhancing overall satisfaction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Invited prospects to fill out application upon completion of property tour.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Communicated effectively with owners, residents, and on-site associates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
Courier
DHL Express
Lafayette, LA
01.2024 - 03.2025
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Utilized GPS technology for optimal route planning and navigation.
- Communicated effectively with customers to coordinate delivery schedules and address concerns.
- Assisted in training new couriers on best practices and safety protocols.
- Managed documentation processes for deliveries, maintaining accurate records of items delivered.
- Collaborated with team members to improve delivery workflows and service efficiency.
- Implemented feedback from customers to enhance service quality and operational performance.
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Followed safety procedures and regulations to protect packages and vehicles.
- Handled receipt, storage, identification and delivery of products for clients.
Data Entry Clerk
Don's Exterminating
Lafayette, LA
09.2022 - 08.2023
- Entered and updated client data accurately in company database.
- Managed high-volume data entry tasks with attention to detail.
- Improved data processing time by streamlining workflow procedures.
- Collaborated with team members to resolve data discrepancies promptly.
- Led initiatives to enhance overall data entry efficiency and accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
Dementia Caregiver
Home
Lafayette, LA
01.2019 - 11.2021
- Provided compassionate care, assisting with daily living activities and personal hygiene.
- Developed and implemented individualized care plans tailored to client needs.
- Monitored health status, recognizing changes and reporting to healthcare professionals promptly.
- Trained new caregivers on best practices for client care and safety protocols.
- Established strong relationships with clients, enhancing their emotional well-being through companionship.
- Coordinated transportation for medical appointments, ensuring timely arrival and support during visits.
- Maintained accurate records of client progress, facilitating communication with family members and healthcare teams.
- Led initiatives to improve caregiving processes, enhancing overall service quality and efficiency.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
Education
GED -
McAuliffe Pre-GED Center
Baton Rouge, LA02-2011
High School Diploma -
New Iberia Senior High
New Iberia, LA05-2010
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Application processing
- Team building
- Lease oversight
- Record keeping
- Business processes and procedures
- Property amenities
- Lease administration
- Customer service
- Clear communication
- Team collaboration
- Lease agreements
- Creative problem solving
- Customer service expertise
- Unit inspection
- Leasing terms and specifications
- Relationship building
- Phone and email etiquette
- Property tours and inspections
- Flexible schedule
- Leasing and sales
- Organized mindset
- Community engagement
- Basic mathematics
- Property tours
- Administrative support
- Interpersonal relations
- Closing techniques
- Building rapport
- Sales proficiency
- Sales techniques
- Application verification
- Reporting and correspondence
- Administrative oversight
- Lead generation
- Prospect qualification
- CRM software
- Resident retention programs
- Corporate policies and procedures
- Resident assistance
- Property tour coordination
- Prospect vetting
- Fair housing compliance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer service-focused
- Tenant relations
- Organizational skills
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Professional Development ProgramTraining - One Day
Languages
English
Native or Bilingual
Timeline
Leasing Professional
Morgan Properties
03.2025 - Current
Courier
DHL Express
01.2024 - 03.2025
Data Entry Clerk
Don's Exterminating
09.2022 - 08.2023
Dementia Caregiver
Home
01.2019 - 11.2021
GED -
McAuliffe Pre-GED Center
High School Diploma -
New Iberia Senior High