Bayli Collins
Knoxville,TN
Summary
Dynamic Leasing Professional with a proven track record at Horizon Realty Advisors, excelling in application processing and customer satisfaction. Skilled in fair housing regulations and team building, I consistently enhance community presentation standards and respond effectively to tenant needs, driving engagement and fostering a welcoming environment.
Experienced with lease agreements, tenant relations, and property management. Utilizes strong communication skills and attention to detail to ensure tenant satisfaction and compliance with lease terms. Track record of maintaining positive tenant relationships and efficiently managing leasing processes.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Horizon Realty Advisors
Knoxville, TN
03.2025 - Current
- Assisted prospective tenants with property tours and inquiries.
- Supported lease documentation preparation and processing for new residents.
- Collaborated with team members to maintain community presentation standards.
- Responded promptly to tenant requests, enhancing customer satisfaction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Analyzed market trends to adjust pricing strategies and maintain competitive positioning of properties.
Shift Leader
Cracker Barrell Old Country Store
Knoxville, TN
03.2018 - 07.2022
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Coordinated shift schedules to optimize staffing levels and enhance productivity during peak hours.
- Implemented process improvements that streamlined workflow efficiency and reduced wait times for customers.
Sales Manager
Carters Oshkosh
Knoxville, TN
02.2021 - 04.2022
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs enhancing staff performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Collaborated with marketing on promotional campaigns, increasing brand visibility and customer engagement.
Education
High School Diploma -
Penn Foster Online High School
Knoxville, TN06-2018
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Application processing
- Team building
- Lease oversight
- Record keeping
- Event planning
Timeline
Leasing Professional
Horizon Realty Advisors
03.2025 - Current
Sales Manager
Carters Oshkosh
02.2021 - 04.2022
Shift Leader
Cracker Barrell Old Country Store
03.2018 - 07.2022
High School Diploma -
Penn Foster Online High School