Victoria Kibunzi
Charlotte,NC
Summary
Detail-oriented professional with experience improving business processes and supporting daily operations across multi-site organizations. Skilled at gathering team feedback, analyzing performance metrics, and helping implement system improvements. Known for maintaining accurate documentation and supporting compliance in regulated environments. Background in healthcare and social services combined with an MBA in progress, focused on using data and technology to improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Leasing and Marketing Professional
Greystar Property Management
Charlotte, North Carolina
06.2025 - Current
- Work closely with leasing, maintenance, and management teams to identify workflow issues and help improve day-to-day operational processes.
- Communicate with team members to understand challenges they experience with property management systems and document issues for resolution.
- Assist with testing system updates and new features to ensure they function properly before full implementation.
- Track and report key property performance metrics such as occupancy, renewals, and revenue to support leadership decision-making.
- Troubleshoot system issues within Yardi and escalate technical concerns when needed to maintain accurate reporting and operations.
- Support implementation of new processes or system updates by helping team members understand changes and proper usage.
- Train and onboard new team members on operational procedures and system usage to ensure consistency and accurate data entry.
Service Coordinator
Mont Carmel International Christian Center
Charlotte, North Carolina
08.2018 - Current
- Coordinate structured scheduling and resource allocation across multiple teams to ensure efficient execution of recurring and large-scale service operations.
- Develop detailed planning timelines and workflow outlines to align staffing, logistics, and operational readiness.
- Lead cross-functional volunteers and team leads to ensure clear communication, role clarity, and operational consistency.
- Maintain organized documentation of event planning processes to ensure repeatable and standardized operational execution.
Advanced Laboratory Technician
Atrium Health
Charlotte, North Carolina
06.2024 - 05.2025
- Operated within a highly regulated healthcare environment, adhering to strict procedural controls and compliance standards aligned with state and federal guidelines.
- Maintained detailed technical documentation and audit-ready records to ensure accuracy, traceability, and regulatory compliance across laboratory systems and reporting processes.
- Identified workflow inefficiencies and implemented procedural improvements that enhanced turnaround time, operational accuracy, and system reliability.
- Ensured data integrity across reporting systems by verifying entries, resolving discrepancies, and maintaining standardized documentation practices.
- Collaborated with cross-functional medical and administrative teams to support consistent process execution and regulatory adherence.
Leasing Professional
Lincoln Property Management
Charlotte, North Carolina
10.2021 - 09.2023
- Reviewed financial and operational data to help support pricing decisions, budgeting, and revenue planning.
- Helped identify and resolve differences in reports to keep operational and financial records accurate.
- Created reports highlighting occupancy trends, market performance, and revenue forecasts to support leadership decisions.
- Improved documentation and reporting processes to increase accuracy and ensure compliance
- Worked to turn data insights into practical improvements for daily operations.
- Managed leasing process for residential properties within Lincoln Property Management.
Crisis Interviewer
Crisis Control Ministry
Charlotte, North Carolina
05.2016 - 10.2019
- Conducted structured client interviews to gather detailed eligibility and financial information in accordance with regulatory and organizational guidelines.
- Collected, verified, and documented sensitive financial and personal data to ensure accuracy, compliance, and audit readiness.
- Maintained data integrity within intake and case management systems by reconciling documentation discrepancies and ensuring complete record submission.
- Collaborated with cross-functional teams to support consistent program implementation and service delivery workflows.
- Identified documentation gaps and contributed to process improvements that enhanced intake efficiency and compliance alignment.
Education
MBA - MBA
Queens University
Charlotte, NC08-2026
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC05-2018
CERTIFICATE OF COMPLETIONREAL ESTATE PRELICENSING
Superior School of Real Estate
Charlotte, NCSkills
- Yardi
- Entrata
- RealPage
- Microsoft Excel
- SharePoint
- Data Integrity & Documentation Controls
- Business Process Improvement
- Team collaboration
- Regulatory compliance
- Mobile marketing
- Cross-Functional Collaboration
- Financial & Operational Data Analysis
Languages
French
Professional
Lingala
Professional
Timeline
Leasing and Marketing Professional
Greystar Property Management
06.2025 - Current
Advanced Laboratory Technician
Atrium Health
06.2024 - 05.2025
Leasing Professional
Lincoln Property Management
10.2021 - 09.2023
Service Coordinator
Mont Carmel International Christian Center
08.2018 - Current
Crisis Interviewer
Crisis Control Ministry
05.2016 - 10.2019
MBA - MBA
Queens University
Bachelor of Science - Healthcare Management
Winston-Salem State University
CERTIFICATE OF COMPLETIONREAL ESTATE PRELICENSING
Superior School of Real Estate